Mercure Hotels in Bologna

The room is clean and hygienic, the layout is very good, the breakfast is rich But there is no iron in the room I went to eat at breakfast time, and the room was cleaned even though Do Not Disturb was turned on. When I came back from breakfast, I was dumbfounded. Of course, I don’t have any valuables, but I don’t think it’s enough to respect the wishes of customers Check out on the last day, close to 12 o'clock, the cleaning staff can't wait to clean, I was still replying to the email, and the door was broken into, and then I left in a hurry

The location although 7 km from the city center that seems near it is not! You have to walk 15-20 min to the nearest bus station and then there are only 2 buses running every hour to reach city center. If you miss the first one then you have to wait another 25 minutes for the second one! If you are planning your trip on foot avoid this one. If you rent a car there is a parking lot outside in the courtyard of the hotel and several more just outside the hotel on the street. Both parking spots are in the open. Hotel offers a closed parking spot in its basement but on pay. We had to change room the next day of our arrival as there was a noise coming out of the ventilation system. A supervisor came to inspect the room and after verifying our sayings offered us a room 2 floor down. During our stay one of the three lift was out of order and it was a nightmare to come down in the morning during peak hours. All three days we were getting to lobby by stairs.

I have stayed in this hotel before, so I booked it again this time, but the experience was not as good as the last time! The room was small and a bit crowded. I stayed for two nights and when it was cleaned the next day, tea bags and toiletry bags were not added. Not friendly enough. The location of the hotel is very good, just a few minutes' walk from the train station and within walking distance to the city center square. The people on the hotel are very friendly! However, the price of the hotel is not cheap, especially on weekends.

They gave us a family room outside of the main building of the hotel. So, we exposed the voice coming from the street. The room was large enough but at the first glance we felt a little bit unsafe, but it was OK. However, there was a draft of cold air in the room that we could not locate, Croissants at the breakfast were the worst I have ever tasted. Please change your supplier. Stuff was kind and helpful.

There is no soundproofing: you can hear every rustle. There is a kettle, thank you, but we had to look for a socket - almost under the bed. They asked us to pay for breakfast at check-out, but we were not there! ”Sorry, probably a mistake.” But it is unpleasant. Pros: clean and inexpensive

Service was professional and breakfast spread interesting mix of local food. It was very conveniently located opposite the bologna central train station.

Two stars because it is a nice hotel with comfortable beds. Thats about it. It is certainly not a five star hotel, which it purports to be. We arrived around 8pm and advised reception that we needed to leave for the airport at five am. At some point reception advises that the booking was for one person and they had to charge us for the second. I have never heard of this! So for the extra person for our 8 hour stay, they wanted €100! What the hell for? I looked on a booking sight and showed the receptionist that I could still book a room (which would come with a free bottle of wine) for two people for exactly what I paid. Receptionist kept saying that it would be more if i booked through the hotel. Lets follow the logic here. Why would i book directly through the hotel if the same room is less on a booking sight? The most irritating part is that she kept laughing inappropriately for some unknown reason. The male receptionist kept insisting that the € 100 was for the ”free” hot breakfast. We reminded him that we had to leave before breakfast was served. He assured us that there would be a cart full of food in the morning before we left. Long story short, that did not happen. There was a cart with coffee and a few pastries. But wait, there's more! The man at the reception in the morning told us that if we had asked, they would have made us breakfast. That would have been nice if it was ever suggested by reception at check in! A real five star hotel would have just taken the initiative to prepare the bagged breakfast for us given the conversation had the night before. I also enjoyed how the staff talked down to us insisting that a €100 per person euro fee is totally normal. Because I've never stayed in a hotel before! Thats sarcasm btw. Again, this certainly was not a five star experience. And just to compare apples to apples, we stayed at a four star hotel when we arrived in bologna 10 days earlier. It was 1/5 the cost, the staff much more accommodating and was just as comfortable and nice. So do yourself a favor and ignore the alleged five star rating and save your money and nerves by staying anywhere else.

Great location with great staff. The bell tolls every so often, but it is no bother. Shower is a tad bit tiny but bathroom is big. Lift is available but some rooms on level 2 has a few steps to conquer - do request a room that does not tackle this if you cannot lift your luggage for these few steps. One key per room, but key can be left at reception. We had 4 rooms all up and they mananged to get us all on same floor & close by, as per our request. Again, all the staff are great. Check-in is 3pm, check-out is 11am.

It is just opposite the central station, which is very convenient. The room is relatively large and spacious. The overall style is old-fashioned, and the bathroom still has a bathtub, which is not very convenient for taking a bath, and the bath water splashes everywhere. There are relatively few sockets in the room, and there is no USB port commonly used now. It is very convenient to eat at the commercial street at the door, and it is not far to the twin towers of the Neptune fountain in the city center, about 1.2 kilometers. The hotel does not provide slippers and toothbrushes.