Maison du Lierre Bordeaux Centre Ville

Pleasant centrally located small hotel. room comfortable; fresh brioche, croissants, lots more at breakfast. Staff friendly and helpful. Note there is no elevator, but we were able to manage the 70-step staircase up to our room with no problem. Staff cheerfully helped with our bags upon arrival and departure.

This hotel was just not worth the price. It not only was far from many places in Bordeaux, but it was also in a weird & hard-to-get-to part of town. The feeling the owners of the hotel wanted you to have was of a place much nicer than this. The rooms were so-so and the breakfast area was very strange and not inviting. There were random books lying around at each place & i guess we were supposed to read them ( ?). I love books but I found the display a bit off-putting- as well as the breakfast itself.

A charming hotel within a few minutes walk to the city centre. The room was clean and comfortable and pleasantly quiet at night. We stayed on the top (3rd) floor which was fine for us but there is no lift (as was made clear when we booked) which could be a challenge for some. The breakfast on the terrace was fabulous and all the staff went out of there way to be helpful.

On arrival at the hotel we informed the superior room we had booked was not available . we were given room number 1 . A room which required you to have the lights on at all time as there was only a small window and this looked out on to the guest courtyard and with the curtains open anybody in the courtyard could see in . we thought breakfast was included however it was not . we were charged 24 euros for a tea / coffee and ham and a slice of cheese and another guests left over bread roll . Eloise on reception was charming and helpful . We liked Bordeaux and considered staying another night and asked for a discount on the room for the extra night ( as we were not staying in a superior room ) the manager who we did not speak was totally inflexible and appeared from the staffs perspective to be a difficult person , I emailed him on my return he didnt read the email properly or acknowledged we had been given the wrong room in fact he was very unpleasant and indicated he thought i was telling a lie .and threatening him .

We have been fraudulently over charged by this hotel. They store and re use your credit card details after you have left. The hotel receptionists are aware of the fraud. It is not their problem. The owner/manager re uses your credit credit card AFTER you have left BEWARE.