Hotel Yastrebets Wellness & Spa

This hotel exceeded our expectations. The staff are clearly committed to their roles and work very long shifts and all of them make your stay very pleasant. We stayed in finish chalets. one had a sauna the other didn’t. they were nice and spacious with two rooms to sleep and a front room and where next door to each other. Before arriving I was emailing the front desk and they answered all of my questions so upon arriving we knew what to expect. the bar area is nice to have a drink before you go out for dinner there’s a log fire which we sat around each evening. We enjoyed the spa. There are four steam rooms and an okay size pool, treatments available if you want them. We didn’t visit the club or the games room breakfast was what you would expect. My only critical feedback was food that should be hot wasn’t but asking to get it re-heated was not a problem. The resort is ski in and ski out you can ski around the corner to get the lift passes. On site is equipment hire which is reasonably priced and the staff there are great. There is also a ski school and one of our party had two mornings with George. One thing I will say is the hotel has its own ski area and there is also skiing in Borowitz which is where the town is. on day one we were confused but you don’t have to take a taxi to the town ask at reception or the ski school and they will give you a paper map that shows you the route to ski from the hotel, Take the gondola up the mountain and ski over to the other part. The snow was magnificent and we had temperatures of -17. I would definitely recommend this hotel.

Ideally placed next to the slopes in the forest to stop of a drink or lunch but really spoilt by loud music blasting out - why do these places do it. I am sure that the music is not for the customers - more likely the staff. You would be better going along another 2/300 m to the Finish Line which is also in a lovely position and no loud music to spoilt the atmosphere

A really lovely place to stay. Right on the slopes, so a proper ski-in, ski-out hotel. We stayed in one of the Finnish chalets, which are gorgeous. The pool and spa area is fabulous. Great food, a lovely bar, and charming staff. We will be back!

As a family of 5 we just came back from holidays. As we checked in, staff hasn't explained anything properly, wasn't very friendly. We stayed in the chalet which was good and clean. At the breakfast restaurant, no one is smiling, every staff is very grumpy. We had a feeling that we need to leave breakfast ASAP. Even kids have noticed that feeling. In the evening for the dinner, no one has welcomed us, just walk in and sit where you can, staff wouldn't care to move towards us. NO ONE UNDERSTANDS ENGLISH. Few times they have brought wrong food orders. But we didn't know what to do as there is no one could communicate with us. They have brought 2 days in a row not cooked at all burger meat for our kids, and we're not happy with our opinion. They assume it's the way meat supposed to be done. Bar staff wouldn't acknowledge you at all. Not even when we were passing by infront of them. Not a welcomed feeling. Once our daughter has been kicked out from the kids play room because she cough couple of times. As one parent wasn't happy for his son to be in the same room with ill person. SO STUPID. Our daughter hasn't even played there once. The lifeguard at the swimming pool wasn't doing anything at all, just relaxing on the sunbed and drinking tea all the time. I wounder why there was never tea available for the clients. When we checked out, they made us pay for our 5 years old daughter stay. No where in the world you have to pay for that age. WE WOULD NEVER COME BACK TO THAT HOTEL AGAIN. MANAGEMENT SEEMS LIKE DON'T CARE WHAT IS HAPPENING . VERY RUDE STAFF. VERY UNCOMFORTABLE.

Stayed in one of their chalets, great experience. We had the one with a sauna and it was very relaxing. The room was large enough and enjoyed the upstairs and downstairs layout. Sat out on he patio each night and it was very quiet. The staff was very good and the food was excellent. Enjoyed their brunch on the patio enjoying the view.

Fantastic place. It was my first time in Bulgaria and I didn’t know what to expect. The food was great . The stuff at the hotel was friendly and always ready to help Cabins we stayed at were clean and really felt like being home. I am definitely coming back !