Premier Inn Bournemouth East Cliff

Good location from railway station friendly and helpful staff good breakfast options

Nice place to stay

Ryann was amazing he made my half term holiday a very great experience. It was clean staff were very helpful located very centrally about a 10 minute walk to the main city and its near many places to eat or to buy stuff from a corner shop i would definitely recommend staying here

Ryann was exceptional and really went over and above to make sure we had a brilliant time. I will be staying here again 100% keep doing what you do Premier Inn. The hotel is located centrally and for the price you can’t go wrong. The food choices are very good that are a 5 minute walk away The whole team really make you feel special.

On check in wasn’t informed that restaurant needed booking - when we went down at 1750 we were told we had to wait - there was no one in the restaurant- two tables of two went in and ordered and when I asked if we could order was told I had to wait. Secondly, after a nice Sunday all around Poole came back looking forward to a glass of wine and was told bar only opened at 3 pm. Thirdly , several marks/ damages in room- when I told reception they weren’t to bothered. I can’t fault the comfort of the room but the staff seemed unmotivated and not happy.

On arrival at this hotel for a 2 night stay, I was allocated room 510. I was shocked to learn that his room was permanently unlocked and did not require a keycard to enter. Had I not tried the handle before using the keycard, I would have been blissfully unaware of this. The room would have remained unlocked all the time! On returning to reception, the staff then allocated room 610. This room was locked, however could not be opened with the keycard. There was no response at all from the door lock (normally a red light would show if the card was not valid) . After going to reception for a third time, the staff allocated room 812. Again, this room would not open with the keycard, with no response from the door lock. After a long wait in a busy reception while other people were checked in, the staff eventually issued a card that opened room 812. However, no explanation was provided. This left me feeling anxious and when I raised the issue of security with the reception staff, they refused to address it at all, telling me to contact customer services. I decided to book elsewhere and check out early. I even had to ask for help to access the room to collect my bags to leave, as the keycard would not open the door again. On contacting customer services, they did not provide any explanation or address the security issue (3 separate rooms had problems) and refused to provide any refund or compensation. I feel that there is something amiss at Premier Inn. Security is a fundamental requirement of any hotel and they simply do not care.