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The hotel was clean and self service- just wish there were more options for room service/ vending machines, we ran out of water and had to run to Trader Joe’s across the street to buy bottles of water.

Like all hotels, the experience depends in part on the room, your neighbors and your needs. We did hear some loud children through wall from room behind our bed, but once I made some noise or said something loud, they got the point and that ceased. Despite that one or two nights of brief disturbance, we loved the hotel, including its central location, staff who helped us whenever we asked, updated bathrooms, efficient room layout, and small number of rooms per floor keeps the noise down since long halls cause people to talk, holler or even run loudly when you're sleeping. So this room offers a great experience. We'd love to come back.

We cannot wait to return to The Langham! We were lucky to be greeted by Alisha who not only got us checked in to our room a pinch early, but gave us fantastic lobster recommendations! The friendly, helpful service was the cherry on top of an incredibly beautiful, comfortable hotel. The rooms are spacious and nicely appointed, the beds are comfortable and housekeeping kept everything so tidy. Every employee we encountered was pleasant, opening doors and pushing elevator buttons for us when they could. One of the best stays we've ever had, making our first trip to Boston just fabulous! We will be back!

The Hotel lobby is beautiful! The front desk staff was amazing. We “upgraded” to a King Suite. The entire “first floor” (one level above the lobby) is very dark. The room was large but it wasn’t clean. The carpet in the hall and in the room was dirty. The bed was comfortable. The bathroom was not clean and there was no soap. I had to find a housekeeper to ask for soap, shampoo etc. I think because we booked through a third party vendor they give you the worst rooms. Reminded me of the movie the titanic- we were in the steerage area of the hotel or the oldest - probably haunted part of the hotel. That said, Amazing location!! I would book here again for sure!

Brand hotel service is more attentive, the rooms are very clean and tidy, the surrounding environment is relatively quiet, the transportation is very convenient, and the hotel rooms are well equipped.

This hotel is good in all aspects, the front desk service is good, we have a few friends staying together, it feels like this, the room and other facilities are OK, it is very convenient to drive from the airport and follow the navigation.

This is the most comfortable hotel in several cities I visited during my trip, including New York, Philadelphia, Washington, Niagara, and Boston. Whether it is the front desk or the luggage room, the staff are dedicated and humorous. The ice water and lemonade in the lobby are available at any time, so you don't have to worry about running out of drinking water when traveling in summer. Very good!!!

Although we booked a lower tier room, we ended up on the 10th floor with a view away from downtown. After recent renovations, the room was modern and clean. The bathroom had a large walk-in shower and good lighting. The hotel is located at one end of a luxury mall with expensive stores. This was helpful for being able to walk around without braving the cold wet weather outside. The staff were friendly and helpful. Be aware that guests are charged a $25 amenities fee that becomes credit towards food and beverages at the hotel; this forces you to spend money for some overpriced food; however the food was good. Parking is also overpriced at $69 per night. You can park at the mall for about $50 paying by the hour. There are many good restaurants in the area and it is a reasonable walk to Boston Commons. It’s a good place to stay near the center of the city, but factor in the expensive extras when you are comparing hotels. We would stay there again.

I’ve been attending an event at this location for the last 3 years and this was by far the worst one yet. The rooms are SMALL… a suite is the size of an average hotel room. The queens were hardly enough for a couple. Their run rooms are literal closets. It is very clean, staff was great about replenishing towels and providing extra within a reasonable time. However, I was a little taken back when management refused to accommodate the event and often shoved us out of the way to prioritize 2-3 pilots coming in from the local airport. We are a 2,500+ person event and staff seemed to go out of their way to make things extra difficult. Elevator lines were ridiculous and when we tried to use the stairs, one of the managers lied and said they didn’t have any. Luckily we found them ourselves and just proceeded to use them as necessary. I was taken back by the bell hops who literally shoved their hand in your face demanding money before you could even take your bags off the cart… certainly made me not want to tip them at all especially after watching them man handle our luggage and throw it around. When it was time to leave, one member openly groaned in annoyance when we had requested our bags be taken to valet. Nobody wanted to do their job without extra money being tossed at them. Finally we got our luggage to valet and before I could even get my wallet out one member scoffed in disgust and tossed the cart at us… certainly not going to tip after that tantrum. 3 years ago this was my favorite location but you can actively see the decline in service and respect toward patrons. The location is ok at best. It’s in walking distance to great restaurants and such, however it’s impossible to park and unload on the main busy street. I’m glad we have a new hotel for next year…