Hyatt Regency Hotels in Boston

Great location for exploring Boston with subway and bus service a very short walk from hotel. Subway is cheap and very efficient way to get around. Hotel rooms are spacious and reception team are very welcoming and helpful. If you want to visit the theatres or Chinatown both are only a few minutes walk. Like any hotel there are downsides.... The includes breakfast option is not correct, you get an allowance towards breakfast which does not cover the cost, also breakfast service can be very good or very bad over the 8 days we stayed we experienced both. Evening meals are OK but you can get much better a few minutes walk away. Whilst the hotel is generally well sound insulated for an old building which has been sympathetically converted to an hotel it does not help on a Saturday night, The local nightclub is extremely popular with long queue's down the street, the ones who cannot get in seem to have a weekly rave on the adjoining multi storey car park until around 3am. The noise is incredible and despite this being a weekly occurrence the hotels complaints seem to be ignored by the local authorities. My advice is to either be prepared and accept the inconvenience or avoid staying on a Saturday Night, the same applies to all the other hotels in the immediate vicinity, especially the one with the Candibar nightclub in its basement! Overall a good hotel which could be even be great if the onsite restaurant was improved, the ”includes breakfast” listing was correctly worded, and the local authorities took action about the unsociable noise. Final word of praise for the super reception staff who really go the extra mile to help you enjoy your stay.

The hotel is about a 8 minute walk from JFK UMass T station; from there it’s quite convenient to get to downtown Boston. The room is clean and large, albeit the furnishings are a bit dated. The bed was comfortable and there was good chairs and furniture available for a couple to use. Didn’t try the breakfast or the cafe, but it seemed decent from what we could see.

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

Excellent location a few minutes from airport. Shuttle comes automatically and about every ten to fifteen minutes. My favorite free breakfast is here. They have made-to- order omelets with many ingredient choices. Good bed, big TV, friendly staff. They also have an evening reception most nights. We like to walk also to the Italian deli market three blocks away. They do have a luggage storage room if you have to take a flight out later in the day.

Great stay, good location. Close to stop 7 on the trolley tour. It might be because of the state or hotel but the incidentals and resort fee are particularly higher than any other state we’ve travelled to. Something to be aware of if you’re an international tourist.

The Boston hotel has a good location in the Boston city. The hotel customer service was good and friendly. There was no food services and only had drinks. However the hotel was not cleaning enough. There was a bad smell in the room. The carpet of the room was old. The filter of the vent above the stove was not cleaned, having black water spots.

Next to the public library, there is a Starbucks restaurant downstairs The environment inside is quite ordinary, and basically no laundry items are provided Water also needs to be paid: you can see the night view of Boston city There is nothing to take pictures of in the hotel, just take a look at the library

When I checked in, I asked if I could get a room with a city view. The guy at the front desk smiled and said that the room I booked could not be viewed. I received the room card and went into the room. It was quite spacious and the bathroom was big enough. But there was a buzzing noise. I checked and noticed that there was an ice machine next door. It turned out to be the sound. I went straight to a person at the counter and told him about the situation. He immediately accompanied me upstairs to check. Originally, he said that the ice machine could be turned off, but after consulting, he said that the ice would melt into water and overflow. But there were no vacancies. He gave me earplugs but I refused. He said to see if there were any reservations that night but did not come. I said I would wait. As a result, I waited for more than half an hour. I guess before 12 o'clock, I called to say that someone had cancelled. He came up with the room card and changed the room. It was much quieter. I wrote down his name: ******, the front desk manager of InterContinental Hotel. I can only say that I was lucky. If no one had cancelled the reservation that night, I would be in trouble.