Holiday Inn & Suites Bothell

Highly recommend for business traveler

I have to say that the staff at this property made the stay. The facility itself wasn't what I would expect from a Holiday Inn - even express. The vinyl floors and lack of any or decoration on the walls made the room echo. There aren't many amenities around the property and the on-site restaurant was closed.

Check in was easy, employees were all friendly and smiled. The only thing we didn’t like was the odd smell in the room. Clean, but just a little weird.

front desk service real bad. the person on front desk has no idea how to resolve a problem

40 hour roadtrip to get no sleep at this hotel We booked this hotel because we wanted to prioritize comfort for my family of 6. This hotel chain has really good ratings so we thought it was a safe choice. Boy was I wrong. The hotel room layout was great but the pull out couch mattress was so bad, you could feel the springs poking through. There was no sheets or bedding. The mattress looked really worn. The room was muggy and hot. When we turned the Air conditioner on, it would work then turn off and not turn back on till the temperature reached 75. With 6 people in the room I can’t begin to tell you how uncomfortable this was. Especially after a 40 hour drive to Seattle and 86-89 degrees outside. On day 2 we spoke to the front desk clerk and she basically said there was nothing she could do, her maintenance guy was gone for the day. They were going to switch us rooms but the other room ran exactly the same. So she said she could give me breakfast vouchers as courtesy for the inconvenience. Needless to say we spent another miserable night and checked out the next day. We didn’t sleep all night and cranky kids are not fun. We returned the breakfast vouchers. I expected way more out of a hotel like this for the price. I will not be staying here again. The staff tried but they just could not help. This ruined our vacation as waking up exhausted without sleep and trying to get up to go site see is impossible.