Guest User
January 31, 2023
We were supposed to stay at the "Odalys" for an entire week. A couple of days before the fully-paid vacation we had a tragedy in our family - my father-in-law passed away. Immediately we had to change our plans and leave France to attend the funural. We sent notice to the hotel and to booking, that we have to cancel, and while they did cancel our reservation immediately, they refused to refund us, or even give us a voucher for a future vacation. And - This is really unbelievable - because the reservation was canceled, we were not able to have anyone else staying there and enjoying our fully-paid room!!! Any attempt of talking to the hotel received the same pre-scripted reply of "we are sorry but this is the policy". Even with a live person!!! The refusal email arrived shortly after the conversation. They wouldn't even give it a thought. not even show some empathy like normal humans. I would never stay nor recommend this hotel chain! This is the most inhuman business I encountered.