Premier Inn Hemel Hempstead West

The hotel's likely fine although their cancellation policy is unfair - the difference in price between cancellable and non-cancellable for me was £80. As a huge chain with millions of £ I'm sure they can take a few cancelled bookings on the chin here and there for the sake of customer satisfaction. Won't be staying with them again.

I stayed for one night to attend a wedding nearby. I returned to the hotel midnight, and unfortunately, I was feeling dizzy and suspected that my blood pressure had dropped. I stepped outside to get some fresh air. Malik, who was working at the reception that night, noticed I wasn't feeling well and immediately asked if everything was okay. When I told him about my condition, he kindly brought me some juice to help. Not only that, but he also checked on me an hour later to make sure I was alright. I was truly touched by his kindness and professionalism. Malik is one of the most attentive and thoughtful staff members I have ever encountered. I want to especially thank him for going above and beyond to help me that night. Premier Inn is lucky to have such a dedicated person on their team.

I have been staying at this Premier Inn for business on and off for a few years. It would be easy to overlook this little Jem on the side of the A41. What really sets it apart is it banging breakfast. Andy the chef is ex military and his breakfasts are phenomenal! They are made to order. His poached eggs and crispy edged bacon are spot on as is his porridge. Hygiene rating is 5stars. Premier Inn should roll out Andy breakfasts to the whole chain. Please take him on as an advisor. I stay a lot at Premier Inn and the buffet breakfasts are normally average. Though this branch has not been updated and given the purple ***** light treatment and doesn’t have AC, the windows open which I much prefer and the rooms are super clean. What really makes this Premier Inn head and shoulders above the rest is the staff. Many are older and all the better for it as their friendly customer service is better than many high end establishments that I have visited on holiday. Go team you deserve a raise!

More than 5 , fantastic stay , made to feel very welcomed , room was ample , food was lovely and staff were very friendly. I’ve stayed here a few times and will continue to do so as I visit the area a few times a year catching up with friends and family

I stay down in Hertfordshire quite often but had never stayed here. This time there were more of us and this was the only venue that could take us all for the number of days needed and will definitely use again. Comfy beds, great blackout blinds and nice fluffy towels and body wash, plus the rooms are cleaned daily if you want them to be. The staff are all lovely, especially the guy on Reception/Bar in the evenings and the Chef Andy.