The Watermill Hotel, Sure Hotel Collection by Best Western

I booked this hotel because it said there was a bar an restaurant. Unfortunately both were closed, which on a rainy and stormy night was less than ideal. I wouldn’t have booked if I had known in advance that I wouldn’t be able to get dinner.

Visited as travelling on business. I’ve given this 2 stars and not a one only because the staff were really accommodating. As work based it was booked via a business portal not direct so a “standard” room booked. Arrived and checked in, when i got to the room I could not believe the standard was so bad. Carpet filthy, room dingy, dated doesn’t even cover it. So bad I immediately U-turned back to reception. Intended to leave and just try book elsewhere or drive the 3.5hrs home and back the following day. The receptionist checked his bookings and showed me to another room which he said was “a superior”, which I’d compare to a standard premier inn - that was fine so I opted gratefully for the change. Then told the restaurant was under refurb so no evening meals… lucky a great pub is just over the road (that I’ll recommend separately, excellent food). The following morning a full English was served, this a definite redeeming feature. So if you intend to stay: (a) Book a superior room (b) Eat your evening meal at the pub over the road (c) grab the full English breakfast

Easy to locate, ample spaces in the car park, smooth check in with very clear instructions. Had a lovely view of the mill from my room. Clean and plenty of amenities room and lovely service. Shawn was very lovely and looked after us during our visit.

What a fantastic friendly welcome we had when we checked in. We only stayed one night but all the staff we met were as welcoming. The room and bathroom were spotlessly clean. The decor in the room is a bit tired but we were happy to overlook that for the price we paid for the room

I had a very comfortable stay at the Watermill Hotel. The room was clean and quiet and the facilities were good. I was very well looked after and Shawn in particular went above and beyond to make my stay a memorable one. I would highly recommend it.

The staff were excellent, helpful and polite, and made us feel welcome. The breakfast service was wonderful, and we enjoyed our breakfast very much!. The room was a bit dated, and the bed was awful-the matrress dipped in the midlle and was out of date. The hair dryer was not very good either. They need to update the rooms and finesse the items in the rooms for guests.