Brooklands Lodge

Lovely room, felt secure. Was surprised it had a microwave in room. Had good nights sleep. Price was good. Near beach and town centre. Bonus was not having to pay extra for car parking. We were able to park our cars on car park and wander into town before checking in.

.We were staying there around 27th of august and they gave that smelly room 604. Im trying to get money for that night as we paid £276 for 2 nights(stayed only one at the end) and they are refusing to give us money back for first night. We woke up to water leaking from middle of the ceiling on top of the bed ,after reporting they unhappily relocated us to another room. This hotel need to stop booking unsutable rooms and taking money for it.I have photos and video to prove the case.

Stayed at this hotel quite a few times.will be going back.close to beach/town.free parking.great location. Maria on reception was very helpful,a real credit to the hotel.rooms clean and spacious.lilly coffee machine in the room.which is a nice touch.great value for money.I highly recommend this hotel.

Super efficient clean and welcoming lodge. Room was lovely. Very accommodating , short walk to beach and pier. Nice quiet location. Amazing pub breakfast next door , room had tea and coffe making. Private bathroom with shower. Fan. Iron. Hairdryer.would highly recommend. And I’ll be back. Staff were super helpful and friendly

The hotel has a brilliant location with free parking which was good for a town centre stay. The room was very clean and spacious. Staff were very friendly and welcoming. Will visit again. From the front of the hotel you can see the sea, the beach is a 10 minute walk and also the town centre only took us 5 minutes t be at the BIC.

Steer clear! I checked in and out within a hour! The room was dirty, smelly and damp! The bathrooms extractor fan and light wasn’t working, the shower door was hanging off with green slim in my shower! The water stopped working and was cold and the bed lining was dirty. The door to the room was not working even with a key card (I kept opening ) I was not offered a alternative room and was told I could get a refund all I had to do was call the provider on the Monday and they would authorise the refund, when I called *********** they told me the manager of the hotel has refused my refund. The manager Danielle has done nothing but lie about my stay and has totally ignored the fact that the room was not fit for purpose she is more interested in telling me that they offered me another room (They did not ) I had to drive over 100 miles home after not spending the night. Ps I am not a princess and could of lived with most of these things but couldn’t stay in a room where I didn’t feel safe with my elderly mum and daughter!