The Barge Inn

Absolutely fantastic place . We stayed Valentines weekend and it was just perfect . The room is modern and very clean . Well equipped . We had a meal in the restaurant that was delicious. We can’t wait to visit again in the summer . The staff are lovely . The surrounding area is beautiful.

I have never in my life encountered such poor customer service. We are a group of 4 friends who booked this place for one night and dinner. One of the group has Parkinson's and so the priority in booking was to ensure ease of access and comfort for her. Extensive discussions were held on the telephone and were assured that all would be appropriate for her needs. On arrival we were greeted with a non-smiling "can I help you?" My friend said, "Yes, we're here to stay tonight"...""Well, you can't check in til 3" It went downhill from there. Far from offering 'ease of access', there was a flight of 8 steep narrow stairs, a turn, and a further 4 for my friend to negotiate. It was entirely unsuitable and mis-sold. We were compelled to book elsewhere that afternoon. Since then (four months ago) we have failed to get blood out of that stone. Utterly lacking compassion and care.

Slipped in for a glass of pinot last night. To be frank the young girl that served me had an attitude that was not conducive With this lovely and charming architectural establishment. No hot water in the gents and the tap pressure felt like it was hitting a million bar! The young lady seemed more intent on flirting with the gentleman at the end of the bar. Not sure if they were a couple but the pub was quiet so there was absolutely no need for that reception. Little unprofessional indeed

CAR PARK SCAM AND RUDE STAFF. Beware! I was charged a £100 Parking fine. I visited for Sunday lunch here last month, as a paying customer, and afterwards I received a £100 parking fine. The Barge Inn staff will not lift this fine for you, and even though it is their land, and they are in charge of the parking services and they dictate the terms of the parking arrangements, they refuse to help with waiving the fine.. I called the pub and staff were very rudeand not helpful at all. I spoke to Marina, to give feedback, and she put the phone down on me mid-call when I tried explaining why I was unhappy.

My friend and stayed here a couple of weeks ago. It’s a lovely pub with parking. Great beer garden, climb up some steps and there’s more tables looking out to the water and all the canal boats, fab! We had lunch which was really tasty. They couldve done with more staff on the Saturday evening as there was only one lady run off her feet! The rooms at a glance look really good, until you get into bed. Terrible mattress, so uncomfortable which led to a bad nights sleep and a very bad neck. Would recommend to go there for lunch or dinner but not to stay.

Terribly filthy with the most obnoxious staff. The verbal abuse received made me recoil in horror. Also, from a professional perspective I would deem the place to be filthy and should be avoided at all costs. Didn't actually decide to stay and eat or drink anything from this establishment, as first impressions are paramount !!