Fairfield Inn Kankakee Bourbonnais

The room I was given had black hair all over the walls and base of shower. The bedding was dirty and smelled of men's cologne. The room was also loaded with dust. The door had a huge gap and didn't close properly. This allowed you to see out into the hallway or into the room depending which side you are on. This also makes it very easy to break in. There was also a rusty screw on the back of the bathroom door poking out for no reason. The whole property is in desperate need of an update. I stayed for NYE . I arrived in my room around 1am ish. Just needed a place to crash after a NYE party I was attending. I wasn't about to deal with issues dog tired at 1 am. Plus I didn't even notice the shower grossness until I woke up the next morning and went to bathe. All I wanted was a clean safe place to stay. This property failed miserably.

I read the negative reviews prior to my stay and have to say they are spot on. Hotel is super old and should be bulldozed or converted to a Motel6. I only stayed at this property as I desperately needed the Marriott points else I absolutely would have stayed at the Hampton or Hilton Garden in town as unfortunately there is not another Marriott property within 30 miles. The BAD: 1. No one at reception desk when arriving late afternoon and after about 5 minutes I called main hotel number and it just rang phone in front of me. Luckily someone showed up shortly thereafter. 2. Room was very musty smelling. 3. You can literally look inside of room 314 as there is a big gap b/t the door and jamb. That would be icing on the cake for most to bolt out of that hotel but luckily it was not my room. 4. Breakfast area size of a large closet. Juice machine not working but sign posted you can get juice from the pantry cooler. 5. The only ice machine in enter building was inoperable. 6. Elevator not smoothest in the world and was a little worried I might get stuck so I decided to take the stairs the rest of my 3 night stay. 7. No soap at sink and inquired at reception and said they were out and to use the body wash tube fixed to shower wall. 8. Plan your showers accordingly as the water is super soft and you will spend an extra 15 min trying to scrub the soap off. Those that are used to soft-water...this may not be a problem. 9. They have 2 treadmills in fitness center but only one was operational. The GOOD.....and reason got 2 stars instead of 1: 1. Overall quiet (probably due for it not being full) and my room faced toward the busy road but did not find it to be bothersome (very little noise) so fairly good night sleep.

This fairfield did not meet my expectations, largely because of the cleaning (or lack thereof). The room was not very clean when we arrived. There were multiple long hairs in the bathroom. When I asked the next day if our room could be cleaned, we were told that they now only clean rooms every other day. Before COVID, Marriott cleaned rooms every day. During COVID, they quit cleaning every day and you had to request if you wanted a room cleaned. Now, you can't even request having a room cleaned daily. I am disappointed. There were a few positives. The mattress was comfortable and the location was good, right near a shopping center with a Target.