Boutique Hotel De Brakelhoen

Luxery B&B with great service and in a great environment. One of the best breakfasts ever with a view on the Flemish Ardens. Excellent service by great hosts. All facilities available for a relaxing time.

Sadly I’ve been dealing with poor costumer service all day from this high end motel. Made a mistake on booking them today on ******* when I looked up a hotel in Brussels and for some reason they came up. Looked like a very nice quiet hotel and then after I booked it, saw that it was an hour away. My fault completely I understand that. At first I called the front desk a few minutes after booking the reservation explained the situation and the man was very kind and wanted to help me out realizing I can’t even get to them from where I was. Again this was a few minutes after making the reservation. He said he would contact ******* and see what he could do. I called back 30 minutes later and he said he couldn’t get ahold of ******* and to try him again tomorrow. I messaged ******* myself and they told me no one from the hotel contacted them and when they tried calling them themselves no one would pick up. Try again in 72 hours was again the response. I messaged the hotel on ******* again explaining what happened and they informed me that they will not be canceling my reservation nor give me my money back. I tried calling the hotel and they’ve forwarded my calls to their voicemail. Very poor costumer service I’m honestly horrified how this was handled. A mistake happened and now I’m out more then $500. I even offered to pay for one night and haven’t heard back from them.