Name: Q Square by Supercity Aparthotels
Address: Brighton, United Kingdom
Rating: 9.2

United Kingdom

London

Edinburgh

Brighton

Manchester

Leeds

First of all, thank you for the early check in and friendly conversation with all the reception staffs. 
The room was great, enough space, nice kitchen, smart TV, bath tubs.

But the first night(3/22) I already found some problem in the room. There’s a long dark hair on the yellow cushion on the sofa which I was thinking that’s fine, until I saw the second long dark hair on my bed! My hair is blonde so I know that was not my own hair! I have to say this kind of cleaning standards is not acceptable in a four star hotel! 

Moreover, when I was trying to sleep, realised there was a huge flying bug on the ceiling, and I can’t reach it. I literally don’t understand why there’s a huge insect in the room! Btw Thanks for the help from the reception of that night. And they promised to give me a new room and I can change the room tomorrow morning which is 3/23. However, in the morning when I ask, they said they can only help me to clean the room, and they said they are a four star hotel, never happened that there’s dust and hair in the room. 
I accepted the offer, and they do cleaned my room, but the hair on the bed is still there:). It makes me feel like the conversation is useless at that point.

I stayed in Templeton place for three nights and the room was equipped with washing machine, microwave oven, toaster, kettle, TV…etc. The room was spacious too.

However, especially for solo travellers, please beware of some possible surprising scenario -
I encountered a shocking incident when I was having a shower with the bathroom door slightly open. It was around 6~7pm at night. I heard someone keep saying ‘hello’ outside my room but not any alarm, so I turned off the water and clarify. Before I could answer, someone came in, and I saw a man through the mirror (I am a woman). I believe he saw me in the mirror too, then he closed the door and left. I was so shocked to respond. After a while, I called the reception to check what happened. He said that the fire alarm of my room kept ringing, so he came and check what happened. He also said he knocked my door for a few times and no one answered, so he has to make sure I am safe in the room so he unlock the door and came in. He was glad that I am safe but did not mention about causing the embarrassment or inconvenience.

I understand that it is the hotel's protocol to make sure guests' safety, and I appreciate their vigilance. But i also suspect that it was not the first time the fire alarm rings, in that occasion, or at some other embarrassing moments. If the shower mist could cause the fire alarm to ring so easily, I believe they could do better by reminding the guests to close the door tightly during shower to avoid triggering the alarm. Moreover, it was very inappropriate that a man entered a woman’s room so easily. It would have been more considerate to send a female staff, or same sex, under those circumstances, to especially female, solo traveller’s rooms, so to eliminate the embarrassment and discomfort to the guest.

While I understand that safety comes first and this might be a special incident, I think they could do better by giving reminders to guests about this kind of possible situations. As a single lady travelling on my own, I was shocked the whole night and didn't feel safe to sleep as i realised that the door could be opened so easily but anyone. I wasn’t inclined to feedback or clarify in person as I was alone. I hope they will improve in this area to ensure no such situation will happen again.

So please be very aware if you are travelling alone as always. Apart from that, the staff had been helpful during my stay.

very good! We hope we can find a hotel that suits our needs in London. We were very satisfied with our choice to stay at the hotel.

Good location, clean room, complete facilities, no seasoning in the kitchen

It went quite, well, very large newly clean apartment with two small terraces.
A soft bed. The only bad for three days they did not charge nor sabbles in the bathroom, the parking was mentioned in the link under the structure and instead I had to pay £84 for 3 days in a building located upwards about 8 minutes walk.. It was not, at breakfast.
The kitchen window had no tent so make the apartment with no privacy!
The chairs and the large vessels were flying in the night, we were very scared! We were scared of safety that it would break the kitchen glass c it was a monstrous wind but make sure they are used to this they had to provide a better and safe protection system for people living on the ground.
 We have used the baggage storage, functional and intuitive kitchen.
I think it is a great solution and an alternative to, hotel.
The price of all that we spent so much almost €700 plus deposit.. But the prices in the city are all high, so I think it is normal for them. 

Big bathroom, single sin without shower... So very uncomfortable to wash you had to put in The only point where the water was out, there was no cleaning service if you didn't spend 7 days and change towels ...
All of this is very expensive for services that are not available because at least the change of the, hygienic paper could, give it a roll and a half in three days seems me really miserable.
For the rest, however, there was a 10-minute walking structure up from the monuments and full center, so it is a valid structure x me even if I don't understand how the reception operators will no longer speak languages like the Italian ... what is from us Basilar in our Italian hotels!!

The room is smaller than in the photos. If you pull out the sofa bed in the living room, there is basically no extra space. The kitchen is long and thin. Although it is small, it is fully equipped and convenient for washing and cooking. The environment at the entrance of the hotel is average and under construction. But it is very close to all attractions.

Supercity Aparthotels

Columbus

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