Name: Vienna House Easy by Wyndham Cracow
Address: Krakow, Poland
Rating: 8.4

Germany

Berlin

Czech Republic

Prague

Poland

Krakow

Hamburg

Osnabruck

Netherlands

Hoofddorp

The hotel was great, clean nice big room. The reception guy gave me a free upgrade at the hotel facility is amazing. I would recommend this hotel but the location may not be the best but it’s still closed to some places.

The building is new, so the quality and cleanliness of the facilities are high. It is located in a residential area far from the city center. It is next to the railroad tracks, so you have to consider the noise. However, the unfriendly service, not the building problem, remains as a bad memory. 
I clearly paid in advance, but they stopped me because I tried to pay on site. The accommodation platform said that they did not confirm the payment. Fortunately, I printed out the payment receipt, and only then did they let me check in when I showed them the receipt. The problem is that they didn't even apologize. Well, that can happen. I understand that there can be mistakes. 
I paid for breakfast for 4 days during my 4-night stay. However, I never passed the breakfast restaurant properly. My room number was always missing. I solved it by talking about the missing room number at the reception the first day, but the same thing happened the next day. No, I paid for breakfast so proudly, but do I have to explain my situation at the reception every time? In the end, I was rejected at the restaurant on the last day because my room number was missing. I gave up on explaining. From check-in to check-out, I had to explain myself in this hotel to get the rights I paid for. I had to leave in a depressed mood from the morning. I don't want to go there again. If you don't expect service, then go.

According to the expectations of the category, we are satisfied with everything. The rooms are modernly furnished and the breakfast is good. We would love to come back. Check-in and check-out are easy.

The service was great however, upon booking I have indicated two adults and two children. However, upon checking in; I was advised that the rooms are fully booked and I was amazed as I have paid and booked for the stay. I have requested an accommodation for children but I was advised that I will get a queen sized bed I have no choice but to accept it as I was travelling. Upon request of additional pillows I wasn't given due to they have given to other groups. What does that make a difference with my request. My family was squashed in a queen sized bed and two pillows only. 

In addition, I supposedly have breakfast with my stay and upon enter at the restaurant I was advised that I do not have breakfast included. It was frustrating as my first time visiting czech and had this experience. Overall, with the hectic coordination we ate at Katsura and it was best service and great food.

The location is very good. It is near the tram stop and bus stop for the airport. There is a little dust on the sofa and in the nooks of the room. The hair dryer is not very good, if you have long hair you will need at least half an hour to dry it. The management system is not very good, before I checked out, someone knocked and opened my room door at 9 a.m. (check out time is 12 p.m.) I didn't know who it was but I thought it was the housekeeper. However, the receptionist is very nice and you can leave your luggage after checking out.

The hotel is very clean. Lots of plants Guests are also encouraged to bring plants to their rooms. Excellent location. The service staff is also very friendly. The accommodation is as good as a five-star hotel. The bathroom is even bigger. This time the room was upgraded to a suite.

Room is clean and cozy.
Public space is good.
The location is slightly far away from city center but transportation is convenient.

Vienna House by Wyndham

Columbus

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