Guest User
August 7, 2022
I wonder if it can be acceptable that a hotel like this that prides itself on being historic (the first hotel plaque in Bressanone stands out) should demonstrate all this incompetence. After looking for reviews and offers on dedicated sites, I preferred to contact the hotel by phone making specific requests, repeated in writing in the booking email, and preferring to book directly at the hotel, obtaining double the price of the booking portals, but I am satisfied and accept, hoping for greater attention to requests, and more punctual professionalism from direct contact! But no! No clarification regarding location in the city, distance of parking spaces for disabled people (and this is really serious !!!) and no clarification regarding obstacle course to get there (there are 3 road interruption points for works that the navigators do not detect and after 3 empty laps not even phoning I had the necessary help to reach Ponte Aquila! Besides, after a 5-hour journey in pouring rain it was not possible to have dinner because from 9 pm - on Saturday evening in high season - everything was closed and an unwelcome surprise the restaurant in the structure does not exist, and neither does the internal car park (you have to go over half a km which for a person who uses a cane and has difficulty walking is a huge distance) the external one costs 9 euros a day , really scandalous!?!?!?
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