Sertorelli Sporthotel

While the hotel service and shuttle were great, our overall experience was unfortunately overshadowed by the owner, Peter. His behavior was shockingly unprofessional, particularly in how he spoke to women, including my mother and sister-in-law. We had chosen this hotel to celebrate my brother’s honeymoon, booking multiple rooms, but were deeply disappointed. The website was misleading—there is no swimming pool, just three generic lukewarm hot tubs, two of which were out of service. The rooms were also a letdown; they advertise renovated accommodations, yet ours looked straight out of the 1990s. Despite the occasion, no upgrade was offered to the honeymooners, which was disappointing but not nearly as troubling as Peter’s conduct. His attitude was beyond unprofessional—it was outright hostile. Attempting to speak with him felt like reasoning with a tantrum-throwing child. Shockingly, he even called the police on my sister-in-law when she calmly tried to discuss concerns at checkout. His behavior was not only embarrassing but completely unacceptable for someone in the hospitality industry. That being said, the rest of the staff were wonderful, and I feel for them having to work for if you can even call him a man. I'm sure the staff have plenty of stories to tell about him. Peter, I know you'll read this, and it's unfortunate that you haven't matured enough to appreciate the family business that was handed down to you. You should take a moment to reflect and be grateful for the position you're in—because without inheriting this business, your prospects would likely be much different. I hope others read this and choose to spend their hard-earned money elsewhere, where they will be respected and treated as valued guests.

Good and spacious room, excellent and varied food, very friendly and helpful staff. A very, very good place to stay. Spa was superb. OK so the wine and beer is a little steep but, you're on holiday skiing, so live with it. Will definitely book again.

this a hotel trying to be a 4 star but comes up short! we were charged 3 euros for a bottle of tap water every night at dinner when it should be free they refill the bottles not what you would expect for a proper 4 star hotel, the heating system in our room was hit and miss, must be on timer for the whole hotel, also got charged 15 euros for the use of a kettle was told our room wasn't on the list for 1 as only a comfort room we have stayed in 3 star hotels and had tea and coffee making facilities in the room free of charge. these may seam trivial but these should be free in a 4 star hotel, the rest of the service was very good the room cleaned every day and sheets changed regularly, the food was top notch breakfast had a good selection and the waiters were on the ball. We would stay there again but will take our own kettle and will not have the water at dinner unless it is free.

The hotel was just perfect and the staff exceptional. The housekeeping team were very accommodating and the food, amazing. Big shout on in particular to Maurizio, our ski instructor (also the owner’s brother!) as I arrived a non-skier, with a lot of fear and left on Christmas Eve, capable of navigating the nursery slopes with relative ease. We will certainly be back. Thank you to everyone at this super-special, family run hotel. :)

What a fantastic vacation and 1st time stay at the Sertorelli Sport Hotel!!! Luca, Karla and Sara were amazing and so hopeful to work with. From the moment we arrived until we departed we felt like family. The food was fantastic, the location was perfect! Just steps from the village center. Loved having the complimentary morning shuttle to the lifts and back to the hotel at the end of day....although very easy to walk from the trails as well. The spa was great as well! Kids enjoyed it until 5pm and then it's adults only which was pleasant too! We can not wait to book another holiday with them again!!!!

We can't recommend the Sertorelli highly enough. We honestly had the best week and felt part of the family by day two! The food was brilliant, plenty of choice everyday. We loved that there was a buffet starter and dessert, but the other two main courses you could choose from a daily changing menu. The restaurant staff were second to none. Gian Franco was so accommodating and really took the time to understand my dietary needs (pescatarian). When we arrived at dinner, he had fish available that wasn't on the menu, which was a really lovely touch. Irina was so lovely and made us feel so welcome. She really went the extra mile to make our meals really special, even considering we didn't speak the same language. And Luca, well what a star he was. He was so friendly and helpful. We had one day where we were unable to ski and he took so much time to recommend other activities for us and offered to make reservations. He also recommended a lovely little restaurant for us in town with gorgeous pumpkin gnocchi. We are frequent international travellers, and fussy ones at that. However, I would go as far to say this is the best and most personable service I have ever received at any hotel. I would highly recommend visiting the hotel. Thank you so much to the team, its an experience we won't ever forget x