Brighton and Hove Hotels with Airport pickup service

I have wanted to try this hotel for a long time, my partner surprised me with this hotel along with a pregnancy spa package , followed by dinner at the hotel’s restaurant for my 30th and to celebrate his return from the Army , We had arrived Saturday the 23rd July 2022 at around 11ish to check in for our sea view suite. When we arrived the girl on reception couldn’t find our booking , she eventually did and stated we were a day late. My partner had rang prior to this to book as had a nightmare when trying to book online along with the spa package so the hotel staff booked this not him. The girl then stated due to events happening that weekend in Brighton they had no rooms available, my partner then went to speak to the staff at the spa and cancelled due to me becoming very upset and no longer wanted to be there if we didn’t have a room to stay. We asked to speak to the manager and we’re shocked at the unprofessional girl who we had to deal with , no apology no compassion just rudeness. Me being 7 months pregnant wasn’t even offered a seat or for out bags to be taken whilst they tried to deal with the refund we had asked for at this point, she then went to speak to her manager and after us standing around for 45 minutes said a room had become available , so we then rebooked into the spa. The room was a sea glimpse room overlooking west streets nightclub, no bath tub nothing like the suite we had booked. My partner then went back to reception and said we appreciate the room but obviously pricing would be different from a cosy room to a suite. We were issued no apology no compensation absolutely nothing just a foul attitude and told it was our fault and they wouldn’t do anything else to accommodate. WOULD NEVER STAY IN THIS HOTEL AGAIN , front of house team need to learn customer service skills. The Bar manager had spoke to us throughout the day and he said it’s obviously not down to him but as we had such an awful time he would compensate us £50 for drinks , this was them moved to the restaurant as being pregnant the drinks were a lovely gesture but I can’t drink. The meal was fantastic I couldn’t recommend enough, The ladies in the spa were also the loveliest and were so accommodating and made my pamper so lovely, they also had online conversations that were forwarded to front of house stating we were booked for the Saturday overnight stay… I understand mistakes can be made but the way we were treated when spending that much money was a disgrace and very off putting. Such a shame because the potential is there it’s the front of house team that let down the visit and experience. 😔

We stayed at the New Steine Hotel on a previous visit so booked again. Location is great as everything is just a short distance away from the hotel. On our previous visit we booked a room with 3 single beds & were given a room downstairs which was perfect as I am disabled & the small flight of stairs was manageable. On this visit, we again requested a room with 3 single beds & my friend that booked assumed it was the same room due to the photo showing the picture of that room, but we emailed to make sure but unfortunately our preferred room was being refurbished & wasn't available. On arrival we were given our room key & it was on the top floor & there was no other rooms available with 3 single beds. So we had to go up 6/7 flights of stairs to get to our room, not ideal when you used a walking stick due to back & legs issues & another of our group having arthritis. We were in agony by the time we got to the top & had to do this for 4 days, sometimes crawling up on all fours. The room itself was ok, but the folding bathroom door didn't fit the door space & wouldn't close properly offering no privacy when using the toilet or shower & the sink had no water when the mixer tap was turned to hot. We enjoy staying at the New Steine Hotel, the staff are nice & the rooms are serviced daily but wouldn't stay again unless we had the room we had before due to our mobility issues, the top floor was just too much & a room sharing a double bed & a single bed wasn't really an alternative option for us again due to our disabilities. Hopefully we will be back next year but will get the room availability confirmed before booking because we like the location of the New Steine.

Fabulous boutique hotel, perfectly placed just a few minutes walk along the seafront to the pier and the town centre. The rooms were beautiful, stylish and equpiied with everything you need. The service was amazing, really welcoming and friendly and with a complimentery glass of processco on arrival. Loved it and highly recommend it. Great for a romantic weekend by the seaside.

Located in Brighton (Brighton City Centre), this apartment is within a 10-minute drive of Brighton Marina and American Express Community Stadium. This apartment is 0.3 mi (0.4 km) from North Laine and 0.4 mi (0.6 km) from The Brighton Treasure Hunt Company.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.A roundtrip airport shuttle is provided for a surcharge (available on request).Make yourself comfortable in this apartment, featuring a kitchen with a refrigerator and a stovetop. Wired and wireless internet access is complimentary, and a flat-screen television with cable programming provides entertainment. Conveniences include a desk and a separate sitting area, and housekeeping is provided once per stay.

With a stay at The Yard Brighton in Brighton (Kemptown), you'll be within a 15-minute drive of Brighton Marina and American Express Community Stadium. This guesthouse is 0.3 mi (0.5 km) from SEA LIFE Brighton and 0.4 mi (0.6 km) from Brighton Pier.Continental breakfasts are available daily from 8:00 AM to 11 AM for a fee.The front desk is staffed during limited hours. A roundtrip airport shuttle is available for a surcharge.Make yourself at home in one of the 5 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.