Central Wave

No one there to check you in . Lost money

My stay at the Horizon Hotel was the worst hotel experience of my life. From the moment I arrived, it was a nightmare. Issues arose at every turn, culminating in my early departure as soon as I could manage it. The most distressing incident occurred when I became trapped in my room from 8:00 PM to 1:30 AM due to a broken latch on the door lock. Once the door was closed, the faulty latch prevented me from leaving the room. To exacerbate the situation, the room did not have an ensuite bathroom, leaving me without access to basic facilities for several hours. Despite making numerous calls to both security and hotel management, no one was able to assist me. I was essentially imprisoned in a room without basic amenities for an extended period. I finally managed to check out at 8:00 AM, utterly exhausted and frustrated. When I requested a full refund for this appalling experience, my request was denied. The hotel management claimed that since I had used the room, they could not provide a refund and argued that they could not resell the room for that night. I pointed out that I was astonished they would consider selling a room with a broken door latch in the first place. I had only stayed in the room for 30 minutes before discovering I was locked inside. I conveyed this to the management, but they remained unhelpful. The lack of basic facilities and the inability to leave my room made this an unforgettable ordeal for all the wrong reasons. I will be sharing this dreadful experience with everyone I know to warn them about the horrendous conditions and poor service at the Horizon Hotel. After reading other reviews, I am not surprised to discover that this is the worst hotel in Brighton. I have video evidence and emails for anyone interested in taking this case further.

Went to the Mi-Soul alldayer. What a joke! Supposed to have had a fabulous makeover. It’s changed a few doors and stairs. Even the sound system wasn’t right. It’s the same disgusting place. £20 a ticket and left before 8 pm as couldn’t even think of going inside the place. Could’ve spent the afternoon outside, which we did, with everyone who hadn’t paid drinking their own drink. We are loyal followers of Mi-Soul events but definitely won’t be returning.

I have booked a room for me and my wife and I want to express my disapointment in regards to the state of the room. We have paid £89 and everything is very dirty, from the carpet to the bathroom. We were forced to sleep somewhere else as the conditions were unbeareable and the smell in the room was disgusting. I am very dissapointed with this and I’m I’m not reccomending your place to anyone. I am expecting my deposit to be returned without any delay.. I attached some pictures..

There is no reception, and yet you cannot easily get ahold of anyone on the phone. Myself and another lady were outside for easily 45mins when we arrived. They happily contacted us to take our deposit, on top of room price, and then went silent as we were outside waiting for a “2nd” check in email. The corridors smelt of smoke, and were dusty and dirty. Having communal toilets is fine, but soap would be nice… The room itself was standard, appeared clean. But there was plastic under the bed sheet so very sweaty. The rooms were noisy with people banging around in the early hours, I did not feel safe.

Yanka was the best bar tender I’ve ever had! Best club to go to in Brighton (open later than any other other club ) Yanka is the best!! Ask 4 her!!! She accommodated us and gave me and my friends shot cards!