Anonymous User
March 18, 2025
The 2-bedroom apartment was overall nice and comfortable. The furniture, though a bit old, was clean and well-maintained, just like the bed and mattress, which were also clean and in good condition. However, the water heater was not an instant type and needed 30 minutes to heat up, which was a bit inconvenient.
Unfortunately, our experience took a negative turn on the day of check-out. Around 10:30 AM, the electricity supply to our unit was cut off. We immediately contacted the hotel reception, and they arranged for a technician who arrived at 11:15 AM. Upon inspection, the technician informed us that the distribution board was damaged and couldn't be repaired. He mentioned that customer service would arrange a temporary room for us to shower since Cameron Highlands is cold, and this provided us with some relief at the time. However, the hotel never arranged for an alternative, and we ended up having to shower with cold, freezing water.
While the apartment itself was comfortable, the lack of proper follow-up and service during the power outage left us disappointed.