To be fair to Marriott I have to mention that the first night we stayed a bus hit a high power electrical tower and took out the power in the section the hotel was situated. This happened at approx. 10:30pm. The hotel lost power immediately. We were without power or running water in the hotel till 5:00pm the following day. At no point during this time did the hotel staff offer any assistance. Since we were on vacation we made the best of it. Used our own bottled water to bath and clean up and did the tourist thing for the day. We returned at 5:00 pm as the power was returning, so we decided to stay the second night as planned. It was 25.5 degrees Celsius (77.9 Fahrenheit) in the room according to the thermostat. We gave it 2 hrs it never moved. As I was going down to the lobby to inquire about the room a/c I ran into a woman on my floor. She inquired if I was experiencing the elevated temperature in my room as she was. At the lobby I was joined by her husband. We were told it would take some time for the a/c to cool our rooms, yet both of us made mention on how the lobby was done right frigid. Obviously the hotel wanted to give guest checking in the illusion that everything was all right. The front desk attendant went into a back room which I find hard to believe would hold the controls for the ventilation system, handed us each a 7 in. fan and told us he had made adjustments and it should get better. He also explained how to set the thermostat to hold a lower temp. It was 28 degrees Celsius (82.4 Fahrenheit) in our room when we left the next morning. Upon check out in a still cold lobby I mentioned my disappointment with my room and was blown off by the front desk attendant. I was then charged full price for both days. Obviously the Marriott is more concerned about the bottom line then the comfort of their guest. I personally will never stay in another Marriott hotel ever again. There are too many other choices out there.
Excellent
52 Reviews