The Black Swan Hotel

The staff is exceptionally friendly and attentive. The breakfast offers a wide variety of high-quality options. Guests appreciate the cleanliness and convenient central location near Bruges' historic center.

The small cozy hotel is located in the center close to important places of interest. The room is small but enough for two people considering the fact that you spend most of your time in town rather than in the hotel. The breakfast is excellent, wide variety. The room was clean, towels replaced on a daily basis. Some minor changes could make your stay even more comfortable. For example some hangers in the bathroom would be needed to hang more towels. Same is true for the room itself. We got one chair in a double room so two would be better. And there is nothing you can put your suitcase on so this could be easily fixed. People at the reception are very helpful, Sara was absolutely fantastic helping in any way she could.

Our first visit since the rebrand from Anselmus. Refurbished room was very small, nothing like the photos and not one we had stayed in before. Previously, rooms had a bath, this just had a small shower with nowhere to hang wet towels, no hooks. The basin in the bathroom was new, looked stylish but it was impossible to wash hands or face without soaking the entire washing area as the single tap in the middle was not moveable and the off tap was at the back of the sink. It looked stylish but was badly designed. There was a kettle with no cups or coffee, so not much use. The wardrobe only had 2 hangers. There were workmen working on the front part of the hotel and there was quite a lot of dust. Reception were very helpful but no help with luggage up 2 flights of very steep, windy stairs. It was ok for a short break but we would probably look elsewhere if we go again.