Joia Hotel & Luxury Apartments

The location near Bergamo is convenient, with easy airport access and pleasant surroundings. The rooms are large, comfortable, and come with private gardens, hydromassage tubs, ensuring a cozy stay.

Stayed for two nights in late January. Apartments are in a gated complex and appear to all be positioned on a gravel path that circles around a beautiful looking swimming pool in the middle of the complex. Unfortunately the pool was frozen over during our visit. Car parking was free and was located in a large underground car park. The only issue with this was that we had to lug our bags up 28 steps then along a gravel path until we reached the apartment. The apartment itself was quite large and had a king sized bed and a foldaway single. There was a small entry foyer with a chest of drawers and two chairs. The large bathroom was off to the left and the main bedroom/living/kitchen straight ahead. The furnishings included a very low king sized bed which had a frame around it making it difficult to get into and out of (otherwise comfortable enough), a bedside chest of drawers with a lamp on one side (not both) of the bed, a round table with two plastic chairs, a small kitchenette with a cook top and sink, a microwave, bar fridge, safe and a large wall mounted TV. There was also an overabundance of drawer and wardrobe storage space. What it didn't have was any spare pillows. plates, cutlery or glasses (other than two wine glasses). The bathroom had a good sized vanity and shower (pressure was good). What it didn't have was a soap holder in the shower and, notwithstanding mentioning it on four occasions to reception, the heated towel rail in the bathroom was not working so the towels stayed damp and the bathroom was freezing. We were told that we could ask reception for plates etc but given they did nothing about the towel rail, the noise emanating from the electrical box in the foyer and the porch light that didn't work we didn't bother, The saving grace was the included breakfast, which was excellent. Only issue here was that the breakfast room was underground and people may have had some issue with the 25 stone steps to get to it. The breakfast was a buffet affair with both hot and cold food including cereals, breads, croissants, pastries, fruits, ham, cheese, cold cuts, eggs, bacon, juice, tea and coffee. Staff in the breakfast area were excellent. Staff at reception were a waste of space. Didn't address any of the issues raised with them notwithstanding they advised they would have them speedily addressed. Only other issue with the complex is that it appears to be out in the middle of a field and there are no shops or restaurants nearby. Not recommended.