Moselstern Hotel Zum Guten Onkel

My partner and I wanted to spend a nice holiday on the Moselle. We stayed two nights in this hotel and were glad when we could leave. Summary: Terrible rooms, bad staff, bad treatment of guests, you are forgotten twice as a guest, bad food. Not recommended! It started on the day of arrival. First of all, we couldn't find any reception at the address given. We asked in the restaurant of the same name on the other side. As it turned out, that was also "the reception". So you check in at a counter in a restaurant. We were immediately informed that we were not allowed to park next to the hotel. There was a free space about 500m away on a gravel lot. So much for parking at the hotel. There was also no sign of the welcome drink we had booked. The room was tiny and was only topped by the 0.5m² bathroom. The furnishings had not been modernized since the 70s. A crack ran across the entire ceiling, including the bathroom. The tiny TV (also around 10 years old) offered no less than 4 channels in catastrophic quality. The entire room is carpeted, which hasn't been properly cleaned for X years. In the bathroom, in addition to the crack in the ceiling, there was still a lot of mold. This also extended into the wood of the door frame. If you wanted to wash your face there, you had to leave the door open because you couldn't bend down properly due to the size of the room. Much worse for us, however, was the way we were treated as guests. We were told right at the start that you would be assigned a fixed place for breakfast and dinner in the dining room for the duration of your stay. So on the first morning we waited for someone to show us the place in question. However, we had to wait 15 minutes for this because there was no sign of the staff. In the evening, our table was double occupied. Only after a long discussion were we offered a "side table" in the far corner. We insisted that we at least get a normal table for breakfast. The next morning we were forgotten for breakfast again. Even though we clearly pointed this out. So we sat at the table again that is only intended for putting things down. This is not surprising, since none of the staff, apart from two people, speak German. The food offered little choice in the morning or in the evening. The evening meal was also ice cold and tasteless. We are deeply disappointed with the entire stay. One star is too good for this performance.

Ein Hotel, welches wir so nicht empfehlen werden. Es fing an mit dem Parkplatz, welcher nicht am Hotel zu finden gewesen ist, sondern ca. 300m weiter auf einem Schotterparkplatz geparkt werden musste. Der Empfang war sehr freundlich wo einem auch sehr viel „versprochen“ wurde. Von dem Willkommensgetränk war allerdings keine Spur zu sehen. Zusätzlich sind die Zimmer wirklich eine Zumutung gewesen. In dem gebuchten Doppelzimmer ist das Badezimmer so klein gewesen, das man sich nicht drin abtrocknen oder geschweige denn ordentlich die Toilette benutzen konnte. In dem gebuchten Einzelzimmer hatte der Stoff des Bettes Löcher, der Teppich war nicht wirklich sauber und auch das Plissee am Fenster konnte nicht benutzt werden. Bei Frühstück und auch beim Abendessen war leider kein gut deutsch sprechendes Person anzutreffen, welches die Bestellung nur schlecht aufnehmen konnte und auch schnell gereizt gewesen ist. Am Buffet musste man teilweise recht lange warten, bis es wieder aufgefüllt wurde, oder aber es wurde gar nicht erst aufgefüllt, weil nichts mehr da war. Und das war nicht um 5 min bevor das Buffet geschlossen hat, sondern 30 min nach Öffnung des Buffets. Allem in allem würde wir es so nie wieder buchen und auch nicht weiter empfehlen. Wir sind statt drei gebuchten Nächten auch nur zwei Nächte geblieben.