Luz P
February 14, 2024
Terrible service at the KER VILLA URQUIZA I went for the carnival and they didn't fulfill anything they said, my friend and I paid for the spa promo that came with a jacuzzi hour and 30 minutes of relaxing massages. When we asked for an appointment for the massages they charged us separately and the jacuzzi When we arrived the cleaning girl told us that only 45 minutes because she had to clean. Aside from that, when we asked for the massage service, which although it came in the promo, it came and they didn't want to acknowledge it, they gave me 1 hour because they wanted a massage even though they had scheduled me for 30 minutes, I paid for the 30 minutes because they told me so and at the same time The next day before I went to have breakfast, the girl at the reception pressured my friend and me to pay for those extra 30 minutes. A disappointment because they do not respect the schedules and give you things that you did not ask for. I do not recommend it.
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