Guest User
March 17, 2025
This experience at Marriott Hotel was very disappointing and infuriating.
In the early morning of March 16, after using the bath towel provided by the hotel to dry my body and hair, I found traces of suspected urine stains. As a woman, I felt very disgusted by this incident. I immediately reported it to the front desk and communicated with their solution. As a four-star hotel, Marriott Hotel immediately only stated that it could provide more new towels. We once again explained that we only discovered this situation after using the towel. Another female front desk clerk said very strongly that because we paid on a third-party platform, we could not provide us with any refund and arrogantly said that we could provide us with free breakfast.
And on the two nights from March 14 to March 16, there were often children playing and fighting in the corridor.
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