Burnley

Another lovely stay at a Premier Inn! Simon, the receptionist, was efficient, friendly and extremely helpful. We would not stay anywhere but Premier Inns when we travel around the U.K. and look forward to returning to Burnley very soon. Thank you, Simon and all your colleagues!

We stayed here for 2 nights booking in was pleasant the room itself reasonably tidy although there are signs of damp we paid for our meal and breakfast package the evening meal took an hour and a half to come to us bearing in mind we had been on the road nearly 6 hours and just wanted something to eat and then rest bed the hotel bed was comfortable and we were all rested then we arrived at the brewers fair for breakfast and that it where it went down hill again nobody was there to book us in for breakfast so basically anyone could have strolled in and helped them selves to breakfast i asked the lady that came out of the kitchen were there any tables for us to sit bearing in mind both myself and my partner are disabled with my partner using crutches were told to stand and wait for a table to become available we then just decided to fit around a single table and borrow a couple of chairs breakfast was suppose to be all you can eat buffet type with barely anything out of the 12 items listed for breakfast there are only 5 available plates were cold the food was only just warm i really wouldn't bother ordering breakfast if your going to stay here it's not worth the money being charged.

We booked this hotel as we were visiting Burnley for a friend’s party. It was easy to get to, had lots of free parking, was very clean and staff were friendly and helpful. As would be expected with Premier Inn the rooms were spacious and the beds super comfy. Our room had a bath with shower and the shower was lovely and powerful. We overlooked the car park but it was still a quiet and good nights stay. There is a pub next door but we didn’t use that. This hotel is right by the park and canal, and very close to Burnley FC stadium.

The two night experience was dire. Room wasn't thoroughly cleaned. Long hairs in the bed. Restaurant and bar was closed. No breakfast on second day even though we prepaid. Came back to a man being arrested by police in reception. Sleep broken on second night by fire alarm false alarm.  Still waiting our refund for the breakfast that wasn't offered. Forced out to eat on bitter cold nights. Hideous, never to be repeated experience.

Awful. Grubby rooms. One member of staff in the bar all evening, which is illegal. One member of staff in the hotel, no colleagues. No staff in the kitchen - no food Pre-Paid for breakfast - no staff to make breakfast. Had to leave the hotel to have dinner and have breakfast. Hugely inconvenient. Hugely disappointing.

Very disappointed. After a long drive was informed that there was no food available in adjoining restaurant. Most disappointing was the fact the room was cold at 10°c. On informing reception was told to put thermostat at maximum of 32°c and then adjust down. After having to go off site for a meal I attempted to do as instructed with the the thermostat, to no avail. As extremely tired myself and my 13 year old son resigned ourselves to wearing several layers of clothing and and an uncomfortably cold night. In the morning the breakfast we had paid for and were assured would be available was not. This meant a scramble elsewhere to get breakfast before my son's football game . A poor experience.