Holiday Inn Bristol Airport

The hotel's prime location near Bristol Airport is praised. Guests appreciate the modern, comfortable rooms and excellent service. The breakfast and cleanliness are also highly commended.

Room very clean staff friendly excellent location for the airport

We stayed here for a stop over before flying out the next day. We checked in and had to pay what I feel was an expensive “extra” to park overnight in the hotel that we had already paid for. To stay overnight was £15. On top of this we booked a double room for 2 people and found there was 1 dressing gown, 1 hand towel, 1 larger towel and 1 Kit Kat but 2 bottles of water. Looks like although this was for 2 people we had to share the dressing gown and towels. We went to eat in the restaurant that evening and the lights was like a canteen and not soft lighting but completely in your face. We ordered a starter of Nacos to share and then a pulled pork burger and chips and a beef burger and chips. However, the starter and the mains all came out together, I said this to the gentleman that served us by saying why do we have the starter with the mains served altogether, but he just said “sorry” and walked off. I then raised it with the lady also serving where I did get more sense out off and she apologised and then removed the service charge off the bill even though I didn’t know there was a service charge and discounted out table bill. Also a note that it doesn’t look like anyone had cleaned the bathroom mirror since Christmas as it still had “merry Christmas” on it even though we stayed on 24 January !! What has happened to this hotel???? I have stayed here several times over the years and it has never been so bad but it certainly is now.