Bastion Hotel Bussum Hilversum

We had an awful experience at this hotel, and I regret ever staying here. I strongly urge others to avoid this place. The staff were unbelievably rude and inconsiderate. Despite our right to check out at 12 PM, our door was knocked on at 11 AM, simply to confirm we would be leaving. We had checked in very late and had only managed to get a few hours of sleep. As our sleep was broken by them, I informed the staff that I might need to check out a little later, but at exactly 12:10 PM, the hotel manager came to our door, threatening to have us removed by the police if we didn’t leave immediately. My son was terrified. Instead of offering an apology for disturbing us earlier or resolving the issue, the manager continued with rude behavior, even worse than the staff’s. While I was discussing the issue with the manager, a member of the cleaning staff also joined in, further escalating the argument. This lack of professionalism and respect is unacceptable. I was only 10 minutes late, which I had already explained, yet the situation was handled in the worst possible manner. Avoid this hotel at all costs.

Very central .. steps away from train station terminal. Nice lobby and reception. Very good welcome from receptionist. Room was small , as was the shower and toilet area, but clean . Single beds were a bit uncomfortable. Two hallway lights were not working and I reported it the first day . They were never replaced after my 5 night stay. Nice breakfast , but a bit expensive. Housekeeping came before 12 on two days , and was told to come back later . Went out by 1 pm , but room was unmade when I returned. Otherwise, a nice stay in comfortable, safe area.