Century Wharf by Urban Space

We were visiting Cardiff for a weekend to enjoy the city. We decided to go for this apartment as gave the option to do a bit of self catering as opposed to a hotel. The price was also favourable. Photos on the booking show views over Cardiff Bay or the river and I’m almost certain it said it had a king size bed. On arrival, I had failed to realise that parking wasn’t included, but thankfully the duty manager was able to quickly sort it out. Reasonable at £10 per night. The apartment block is well positioned for Cardiff Bay and is about a 10 minute walk. The gates complex makes it all feel safe and secure. I have only given this 3 stars as was a little disappointed with the apartment. It says the whole block is non-smoking, but the whole apartment smelt of stale smoke which as a non-smoker was pretty awful. It was clean and tidy. Don’t be fooled by the photos of the river or Bay. We had a ground floor place which just looked straight into another block of flats. The bed was a double. It was comfortable, but when you are used to a super king and expecting a king size, it was like sleeping in a single! Plenty of space in the room, so would be a good thing to improve the apartment. Nice little welcome pack including small bottle of milk, washing up liquid and a bin bag that lasted us the weekend. Did have an interesting experience when the steam from the shower set off the fire alarm. A strange set up where you have to switch on the extractor fan in the boiler room before thinking about having a shower. Could do with a sign in the bathroom as hadn’t read the instruction book by the time I had a first shower. We didn’t use the kitchen other than for the fridge and kettle as ate out each evening. Otherwise it had everything we needed and would recommend if you just want a base for exploring the city.

On entering the so called home from home apartment, we were faced with dirty walls, stained carpets, thick dust on all sockets, light switches and headboard, given that I am asthmatic and allergic to dust !!! Not to mention the poo in the toilet, broken glass tables, dining and coffee. limescale on the outside of the kettle, dirty cooker, mould stains shower and back of kitchen sink !! Dirty windows, toilet roll left on the balcony. This place has not been cleaned in god knows how long, it is disgusting. On phoning to see what could be done about the state of this place, we were told they cant do anything other than send someone to come and dust today, sorry not good enough, I have basically done most of it myself. The apartment is filthy, so we have paid £490 TO BE A CLEANER ...... as per photos !!!

Staying here recently whilst visiting the University. The flats are in a great location, close to Cardiff Bay but within easy reach of Cardiff City Centre. All the information to check in is provided beforehand and when we arrived, which makes checking in very quick and easy. We paid extra for parking, which was reasonable at £10 per day. The apartments are gated and so it felt very safe. We had a 2 bedroom apartment, which was very spacious and had everything we needed for the weekend. Nice extra touches were provided such as bin bags, cleaning equipment and milk Everything was clean and tidy, although a little dated, could do with a fresh lick of paint maybe. Would definitely recommend and will definitely stay again if visiting Cardiff.

Filthy, disgusting apartment !! Stained carpets, dirty walls, excessive dust on sockets, plugs but more so headboard !! Unusable pots, chipped glass tables, poo in toilet, filthy toilets, mould bathroom and kitchen, limescale outside kettle, the list goes on...... after contacting them twice they sent out a duty manager, to be told they are undergoing refubishment, so where is that information when advertising. And sorry but an apology does not wash it. You mis sold us this apartment saying it was home from home and comfortable. It is a disgrace that you could put people in this unhealthy, unfit for human habitation so called apartment. I have asked for details of someone I can make a complaint to, getting nowhere !! I am more than unhappy I am angry and disgusted that we have paid the same money as someone in one of your refurbished apartments and did not book this. No apology is going to help here. £490 to live like this for 5 days, you wouldn't move us or offer refund !! I will be taking this further as no one should be treated like this. It is simply shocking !! I have so many photos but can only put 10 on here !!