Guest User
February 19, 2025
The facilities and rooms were very clean. I would have liked some tissues and hand towels. Also, it would have been nice to have a guide in the room, not just a verbal explanation of what number to dial on the phone to connect to the front desk. What I found unkind was that we had no way to get to the hotel, so they arranged a taxi for us, but the taxi turned back before it could pick us up, and yet the hotel charged us for the taxi the day after we checked in. The reason was that the hotel has a contract with a taxi company, and the full fare is charged even if we don't get in. I'm angry that I was charged even though I couldn't get in, and that they didn't tell me about the arrangement when they arranged the taxi. I didn't understand, but I paid half the taxi fare. The facilities and rooms themselves are very clean, so I hope they can improve their hospitality and communicate in a way that doesn't damage their trust, so that more customers can use this hotel and be satisfied, and I will upload a review in the hope that they can improve.
Original TextTranslation provided by Google