Hôtel Mercure Caen Centre Port de Plaisance

First room had a horrible smell. Asked to move and was out in a room with lots of nicks and scratches on walls. And was changed from a room with a canal view, which I requested, to one with no view at all. Front desk staff came off as extremely put out to answer questions and address the horrible smell in the room.

Our room was comfortable and very clean. The breakfast buffet was better than any we have ever seen. Think of a breakfast food you would like--it was there; eggs, toast, pastry, bacon, ham, cereal, yogurt, two kinds of butter, several kinds of fruit, and machines that offered a full range of coffee types. Best of all, however, was the helpfulness of the staff. They greeted us warmly when we checked in and directed out tour guide into the dining room to meet us. We asked where we might find a pharmacy to by some band-aids, and they went into the back room and brought us enough that we didn't need to buy any.