Premier Inn Caerphilly Crossways

The self-service breakfast with a wide variety and good value for money. Convenient location near attractions. Friendly and helpful staff. Comfortable beds and clean, tidy rooms.

My company stopped booking Premier Inn until they recently changed our booking provider and them the option of booking Premier Inn again reappeared. Sadly covid times came flooding back with literally no service to the room after check in. No bins emptied, no towels changed, no tea making facilities topped up. This must be the only hotel group still living in the past. They will say that this can be requested but who wants to go to reception to beg for the basics to be done that should be part of the service. The price of the room does not cost any less for longer stays to reflect this. My advice is if you are stay more than 1 night is to book your days separately so at least you come back to a "clean" room. This leads me only the review of the hotel in question. I checked in to my room and noticed that Premier inn are now using clear glass type cups. I put the kettle on and turned over my cup to be presented with a cup that was left and used by the previous guest. lips stains on the cup and a thick coffee rim that ran down the cup. I took this to reception and show the lady on duty who said asked me if I had checked in the previous day as the cups are not cleaned for longer than 1 day stays. I said no. I checked in 5 minutes ago with you. She looked at the cup and grimmest and said.. "I know why this is, The lady that does the rooms does not like wearing her glasses" and proceeded to say "Do you want me to replace this?" Well yess. Thats why I brought it too you. NOT GOOD ENOUGH!! This left me thinking the whole time during my stay. What else hasn't been changed or cleaned? When I decided to have a shower I did try and use the shower gel but this is simply not fit for purpose. It was water with the odd bubble. This is obviously watered down beyond the purpose of being effective. Other hotel chains pride themselves on the quality of their toiletries with Holiday Inn being the exception. I travel the UK and book hotels on a weekly basis but will not return to Premier inn until they focus on customer service and not live in the past as a money saving exercise. The one thing you can guarantee is a comfortable bed and descent pillows but I have doubts on the cleanliness on this stay.

Very welcoming hotel with excellent customer service and a very comfortable night's stay. The staff are very friendly , competent and willing to go above and beyond to help attaining customers needs. Would always recommend staying at this establishment.