Top 5-Star Hotels in Cairns

Just okay :/ The staff was great and very friendly. However, the hotel quality did not match up with the standard we have seen at other Shangri - La Hotels. The paint on our door was badly peeling and the padded benches in our room were stained. Two of the outlets in our room did not have power. We ordered room service the first night and the rice that was sent was hard a a rock and stuck together. The location was great and the potential is there but this hotel is in need of some upkeep and a standards check. For any other hotel this would not be as big of a concern, but for the price and expectation of a Shangri- La Hotel, we were expecting a bit more.

I had deluxe sea view double room.Very nice view.The best location,the shore broadwalk is just next to the hotel(can see at my balcony).I’ve read reviews saying it’s old,but actually it’s maintained in acceptable manner.Don’t expect luxurious 5stars design,it’s more like resort style hotel.The pool is big,with a small heated pool.Gym is small but sufficient,always empty.The rooms are clean, tidied up daily.Be careful the bathtub only has half glass covered up, no flooding would happen if being careful. Very nice room though. Helpful and nice front desk staff. Very good for value.

Crystalbrook Bailey was my stopover hotel so I wasn't expecting anything flash etc however when I arrived I was pleasantly surprised how beautiful and modern this hotel is. Such a change to a lot of the older Cairns hotels. I felt like I was in a hotel in Melbourne! Check in was a breeze and staff were lovely, I was in my room in no time at all. There is alot of stunning modern artworks all throughout the building, very cool to find as you make your way to your floor. The room was beautiful and sufficient for a one nights stay, I could have easily stayed for longer! The location is great, in the city and close to the esplanade. I would definitely stay here again!

I would recommend this hotel to everyone. Although the room design is old style(not renovated one), the room is clean and the sea view is amazing. Great location especially to the meet up point of skydive and diving. Just 5 mins walk. Casino is just nearby so you don’t need to worry the night activities. Staff are friendly and helpful. I enjoy the stay a lot.

The hotel is relatively new, the room layout is not very good and a little small. The table is also very small and there is no balcony, which is not very comfortable. But there seems to be no better hotel in Cairns, and the others are a bit old.

Advantages: Good location. Opposite is the fig tree playground, which is popular with children. It is also very close to the free public swimming pool (cairns esplanade lagoon). There is ** on the 1st floor. Breakfast is served from 6:30 to 12:00, and is served a la carte (Western coffee). It is a wise choice to choose to include breakfast. The hotel was renovated in 2001. It also has fans, blinds and curtains, which are unique. Disadvantages: Because the rooms are separated by blinds, there is no sound insulation between the rooms. The shading effect is not good. The bed was soft and the pillows were uncomfortable. The service level can be improved further because the check-out date is postponed and multiple check-ins are required, which cannot be done at the front desk at once. Different waiters clean the room differently. Sometimes they don't provide free water, and sometimes they don't change bath towels. Fortunately, if you call and ask for it, they will get it. The cost is the most expensive among the surrounding hotels.

We arrived at the hotel around 1.30pm and we were able to check in straight away, the girl on reception was very friendly and explained where our room was as there are 2 towers . We were on the 10th floor with a city view. Our room was very clean and the bed was very comfortable. Loved how they are helping with environmentally keys for your door which are just round bamboo disks and also having no plastic bottles in the fridges, just glass bottles. All tv programs were free so we’re able to watch new release movies and free wifi . We had booked a holiday package , so we also had free car parking and a $250 credit to use at any of their hotels . Would definitely stay here again .

We booked this three bedroom apartment for our one week stay; husband, wife, two teenage sons and our four year old daughter. We were lucky enough to get room 506 which is sandwiched between two permanent residents so it was lovely and quiet during our entire stay. Yes we partially faced the hotel next door but we also had esplanade and mountain views which was spectacular in the morning and at night. Coming from WA, a sunrise OVER the water was a novelty! The apartment was clean, the AC effective and the water pressure so strong it was almost violent. I say this in a good way though! As frequent traveller I get sick of poor water pressure but this was brilliant. Some people have mentioned bugs coming out at night- you’re in the tropics, so I’m not sure what they are expecting really. Make peace and move on. The cleaning staff were friendly and were happy to change our towels everyday (we were busy and the kids always dirty, loaded by chlorine, salty or otherwise needing a towel!) and we had more than enough TP or laundry detergent when needed. Our flight home was at 8.30pm on a Sunday and the front desk staff very kindly let us use a fob to enter the premises so we could store our luggage safely during the day after checkout and come in to use the ground floor showers, bathrooms and charge our phones in the interim. Thank you for hosting us Vision- it was wonderful all round.

We stayed in a 2 bedroom apar**ent with family and there was plenty of space to move and enjoy. A really nice, clean, well thought out apar**ent. The master bedroom is huge, with a great spa-bath in the ensuite. The beds are comfy, the lounge room has a lot of space and the view from the verandah is fabulous. It's about a 10 to 15 minute walk into town which we did along the promenade which was beautiful!

With a stay at this apartment, you'll be centrally located in Cairns, steps from Cairns Esplanade and 9 minutes by foot from Cairns Marlin Marina. This spa apartment is 0.2 mi (0.3 km) from JUTE Theatre Company and 0.2 mi (0.3 km) from Center of Contemporary Arts.Take time to pamper yourself with a visit to the full-service spa.Free self parking is available onsite.Make yourself comfortable in this air-conditioned apartment, featuring a kitchen with a full-sized refrigerator/freezer and an oven. A 55-inch LCD television with digital programming provides entertainment, while complimentary wireless internet access keeps you connected. Conveniences include a desk and a separate sitting area.