Family Palace Hotel

The experience was really bad from check in, as there were issues with my room reservation. the hostel insisted that i did not book an attached bathroom. I find the room description very misleading as my booking only mentioned a private bathroom was included but this "private bathroom" was allocated across the hallway from actual bedroom! Eventually this was resolved by insisting that I speak with the hostel reservation manager. Originally I was asked to pay more ... The room provided was basic, clean but there was no provision of bath towel, or even toilet paper! I had to make request with hostel staff. The worst part of the hostel has a kill switch and the minute you leave your room and return, your air conditioning unit does not power on. You have to manually ask the Hostel staff. Clearly, there isn't much trust that hostel guest will turn off the air-conditioning when they leave their rooms. Overall the atmosphere feels unloved and definitely not very family. I reckon, you can definitely find a better hostel in downtown cairo for a better price and condition. There is no lift to the 6th floor. so the lift bring you to the 5th floor which you need to walk up a flight of stairs. On my check out as the lift was misfunctioning I had to bring 3 luggages down 6 flights of stairs without any hostel assistance! Definitely very Family!!