Pharaohs Hotel

Hello , i vote for this hotel it is always improving , also I would like to thank the whole team starting from the professional front office gentleman for the good room , least but not last I would very much like to greet and thank MR. NABEL THE F&B manager & the full rooftop team ASHRAF , MOHAMED & the shisha man MENA all are perfect in hospitality , thank you very much .

Room and Amenities The room was moderately comfortable, but the air conditioning was problematic. Despite the cold weather in Cairo in December, the AC only provided cold air, and the filter was clogged with dust, indicating a lack of maintenance. Reception Service The reception staff were a mixed experience. While one staff member was diplomatic and courteous, another displayed poor customer service. When I requested a converter for a three-pin plug to fit the two-pin sockets used in Egypt and the hotel, I was told, "We are a three-star hotel, so we don't provide it. You can purchase one outside." This attitude highlights the need for better training in customer service. Housekeeping The housekeeping staff were excellent—professional, efficient, and attentive to details. Dining Experience The breakfast buffet on the 10th floor was a highlight of the stay. The food was of high quality, and the waitstaff were polite, professional, and exceptionally helpful. Overall, while the hotel has strengths in housekeeping and dining, improvements in maintenance and customer service at reception are necessary to enhance the guest experience.

I came here as part of an Intrepid tour. The hotel is clean, functioning lifts and airconditioned rooms. The staff are very polite, I felt safe as a solo female traveller and my room view was great! Clean towels, clean bathroom and clean bedding. A fridge and safe in the room. The only con for me was that the bed wasn't that comfortable - it was very firm but otherwise was fine.

Stayed here as part of a tour group. Would not have been a choice is travelling independently. The foyer was dowdy and the lifts were very slow. The foyer was always full of tour groups coming and going. The room had a balcony which was great to provide fresh air. The bed was OK - sheets were clean. Bathroom has a leaky shower and the toilet paper did not last long. Breakfast on the top floor was basic - omelettes, bread, juice and cheeses and coffee. Had only small towel in bathroom and did not realise that they were not bath towels but hand towels. There were many small stores in the street from the hotel which sold water, snacks, fruit, baked goods and even offered haircuts. It was within walking distance of the metro. The restaurant onsite provided a selection of food to cater for most people at an acceptable price. They also took credit cards.

Absolutely disgusting, avoid!!! Hair in food, hair in bed sheets, stains on sheets and towels, air conditioner didn’t work, internet didn’t work, rooms smelt, rooms were mouldy, no hot water, people smoking everywhere throughout hotel, just YUK!!! Do not stay here! Yes it is cheap but it is not worth it at all, cheaper places else where that are nicer