Sofitel Hotels in Cairo

If we consider Egyptian standards, this hotel in Cairo is probably one of the best. If we refer to the European standards of 5-star Kempinski hotels, there would be a lot to correct. From the fact that the staff should respects privacy (they just walk into the room, while I were naked going to shower and then leave, without apologizing and laughing loudly), to the fact that there is a glass screen in the shower (same in 3 different rooms) leaking water, floods the bathroom or, say, the security service harassing you at 2 in the morning because of a ”suspicious” item in the suitcase, although the same thing was in the suitcase of the previous two arrivals and no one paid attention (it was a steam iron). In general, the staff is forced to be polite and they are very slow. Just a very kind restaurant receptionist and one nice waiter in Osman restaurant. I believe that this is the maximum that Kempinski manages to achieve in terms of its own standards considering the mentality of Egypt.

The military runs this hotel. It is alcohol-free. People were smoking everywhere, which may or may not bother others. The breakfast and dining services were good. The room was clean but a little dated. The hotel is beautiful inside and out. The staff was helpful and always willing to answer questions and offer assistance. The reception desk is not manned 24 hours a day. I was disconnected/hung up on 3 times when trying to confirm that someone would be able to check us in when I arrived after midnight. I was told it would be fine but we had to wait for someone to check us in. The pool was great and we have no complaints. We had arranged a driver to take us on our tours so I am not sure if the location is good or not. Great hotel and would recommend it.

This is my second time staying at this hotel. The location, environment, facilities and services are excellent. The scenery in the panoramic room with river view is great.

This hotel is the epitome of excellence in hospitality! Everything is done well, from the courteous customer service, to clean/comfortable beds, and an impeccable restaurant (EVOO) which serves a buffet breakfast, lunch and dinner. Wish we had had more time to explore the other amenities, such as the fitness center and spa. Everything was fabulous-- I would go back to Cairo, just to stay at this hotel!

Semen (male ejaculate) on the window was a disgusting surprise, but it fit with other problems (usb ort needed fixing & only worked with TV on, dreadful cold watery ”alfredo” that had no spoon for tasteless sauce, demand for cash to pay room service that robbed me of taxi money I'd saved to see souk, disappointing breakfast with ”beef bacon” a whitish chemical sausage, inedible noodles & boiled ”curried vegetables” & general vibe that was creepy for solo female. Novotel in Abu Dhabi did so much better!

This hotel was better than expected. We didnt stay at our usual hotel as the prices for Cairo currently are very high so this was the first time at this hotel. The location is really good - pharmacies, restaurants, kiosks and a Metro market all with 30 seconds walk of the hotel and of course Zamalek is really central so a good hub for Uber and getting around the city. Prior reviews are pretty bad but we found the hotel incredibly clean, the side nile view room we had was large, well appointed, the furniture was certainly not tired and we were pleased with the room from a comfort and business perspective. WIFI worked well, a desk in the room and settee and the bed was GREAT. They really dont have any facilities and there is no gym which is an issue for us but we knew this before booking but there are many gyms close by so dont let this be an issue - just GOOGLE! The breakfast by Egyptian standards was alright. The big plus is the omlette/egg station and they also do morning crepes. Fruit, hot food section, breads,, salads etc and frankly it does the job. Egyptians do breakfast really well so although this is a bit below par on an Egyptian level - on a European level it is very good compared to your travelodges and Holiday Inn Express's in the UK. The staff as always are friendly, attentive and yes you need to tip but this is the same in all Egypt - average tip is 20 EGP. Leave something to housekeeping and you will get lot of extras eg extra coffee etc. I liked the hotel, the other reviewers I think may have been there as tourists expecting something different but frankly this is a good tourist class hotel and its always a good sign when you see Egyptians staying which there were.

breakfast is normal with bread, milk, coffee and salads, no meats etc. beautiful garden and good facilities. Personally, I dislike the central ventilation system which is always noisy.

Overall good, the room is big, equipped with laundry, refrigerator and lights, breakfast is also OK