Guest User
May 8, 2025
We had a week at the Ariel Chico, between the 17th and 24th of April and had an amazing time! We stopped in a Suite, which was very large for the four of us, we had a large balcony with lots of space inside the room itself. Myself and partner had what was basically a king sized bed (2 large beds pushed together) and the children had 2 sofa beds which they told me were very comfortable. All of us had a great night's sleep every night. The only downside to the room was that it is run down and could use an update, the shower did not have enough pressure and we did not feel totally clean after using it, the water was also very cold some days, too cold for the children to tolerate. Food is the usual all inclusive buffet, there was a lot of choice, quite heavily fish based which was tricky for my fish hating partner but he could always find something to eat as the selection was large. Some of the food could be rather salty. The best part of the stay is 100% the staff. The reception team were wonderful and helped my son learn something new in Spanish with every interaction, which he absolutely loved! They couldn't do enough for the children they were so lovely. The bar and wait staff were all helpful and friendly, they also had a lot of time for the children and would make them laugh. The animation team were incredible, Jose, Robin, Alex, Agustina and Milenne (apologies for any mistakes in spelling) all made our family feel welcome, entertained and encouraged us to join in, making our stay so enjoyable. Both of my children are saying how much they miss the team and how wonderful they were. They go above and beyond to make everyone happy and included, you can tell its not just a job to them, and they really love what they do. Thank you all for making our stay extra special, we hope to return soon!