Hotel Palia Puerto del Sol 3 Sup

Honest Review: Unsafe, Unhygienic, Discriminatory inaccessible Hotel Palia Puerto del Sol, Cala d’Or, Mallorca This is the most disappointing and unsafe holiday I’ve ever experienced. I would strongly advise against booking this hotel, especially if you have dietary needs, mobility issues, or care about hygiene and basic safety. The hotel failed on every fundamental level — and I ended up ill with vomiting and diarrhoea, which I believe was directly linked to how the pool hygiene was handled. First Impressions When we arrived, the hotel looked okay on the surface. But within minutes, we saw signs of poor organisation and unfair treatment. Only one staff member was checking people in, and even though several guests were waiting, a Spanish couple were allowed to jump the queue and were checked in first. This set the tone for what felt like preferential treatment for certain guests throughout our stay. ⸻ 🛏️ Rooms & Accessibility Our apartment was very dated, with uneven wooden flooring that felt unsafe — especially for me, as I have a mobility disability. The bathroom had no floor mat, making it very slippery. Although the room was cleaned daily, it was far from safe or accessible. I saw several elderly or disabled guests also struggling with the layout and stairs. The hotel is not suitable for guests with mobility needs. There are stairs everywhere, and steep pathways and although there’s one lift to the restaurant, staff repeatedly turned it off about a hour before mealtimes had finished, my opinion was they were not wanting people to go down to restaurant near closing time this forced elderly and disabled guests to use steep stairs. 🍽️ Food & Hygiene: Dangerous Standards Food was one of the worst parts of this stay. Breakfast was always poor — burnt sausages, sloppy eggs, cold beans, and frozen-in-the-middle hash browns. The fryer oil was black, clearly not changed in days. I saw chefs handling food with bare hands, including one cooking churros in the same filthy oil just used for sausages. There were no allergen labels or ingredient signs anywhere — a huge problem, as my son is dairy-free and I have Crohn’s disease. Because of this, we had to eat at the nearby marina at extra cost, some days I just ate bread and crisp which isn’t acceptable. I raised the issue of cold and inedible food with the manager. His response? “I eat here and I like it.” No apology, no action, and my complaint wasn’t logged. I also saw multiple guests reheating their food in a microwave, which speaks volumes about the kitchen standards. ⸻ 🏊 Serious Health Incident After Pool Contamination I personally witnessed faeces in the pool, and immediately reported it to staff. Shockingly, it took them over 40 minutes to act. Guests were left swimming in it, and staff seemed unconcerned. The next day I saw a staff member cleaning scum from the side of the pool while people were still in the water — again, completely inappropriate. Two days later, I became unwe

Must admit, the mixed reviews on the place had left me a little bit nervous ahead of the trip, our first to Cala d'Or. But in the end, we left having had an absolutely wonderful stay. The hotel is beautifully situated right on Cala d'Or Marina and it's an absolutely spectacular setting. Both the restaurant and Chill Out bar (an adult only pool area by day, bar and entertainment setting by evening) have magnificent views of the marina and it really has the 'wow' factor. We enjoyed sitting outside overlooking it at every mealtime. The food itself is brilliantly varied. We found the lunch offerings in particular really, really good. The snack bar at the main pool had great options every day too if you didn't fancy making it over to the restaurant. The reception staff were extremely friendly and welcoming, while the animation team do an incredible job. They work so hard and keep everyone entertained around the pool every day. For those wanting to do so, there are loads of games and activities every day. Our room (a one bedroom apartment) was extremely spacious and had a nice view overlooking the gardens at the back of the hotel. Towels were changed daily and if I had one minor criticism it would be that I'd expect more/better cleaning every day too. In terms of another couple of minor issues - we had to visit reception three times upon arrival. We were on an early flight so while we were able to be checked in upon arrival, we were asked to return at 2pm to be given the room key which we did. However, the staff said they were too busy at this point with fresh arrivals to sort the safety deposit box and asked us to come back a third time. It would've been much better to do everything in one go. The hotel also contains a LOT of steps to get anywhere and no stairs so if you aren't particularly mobile, this might not be the hotel for you. We were unable to get a late checkout which although frustrating, wasn't the end of the world. The hotel has a luggage room to keep your luggage stored in and just beside this room are male and female shower facilities with a big changing room and hairdryer. This was absolutely fine and allowed us to enjoy our final day at the pool without any stress even though we had to be out of the room by midday. We are also allowed to continue using the all inclusive facilities until leaving the hotel. Other good things - there's a free shuttle bus to Cala Gran beach in the centre of Cala d'Or that runs every morning and every early afternoon, either side of a siesta. Although it gets busy, the minibus keeps going round every 10 minutes so you aren't waiting long. The ting ting train also stops right outside, once an hour all day, and will take you anywhere you need across the resort. You're also only a 5 minute taxi ride from Cala d'Or resort and a 15 minute walk away from Cala Egos. All in all, a brilliant stay and we needn't have been worried. Would definitely return.

We have just got back from a lovely holiday in cala d'or. It will be easier for me to break this review down into pros and cons. Pros: -adult pool at the top was nice to relax in and was deeper than I thought based on pictures -adults only rooftop bar, the majority of staff serving on here were lovely and there are a wide range of drinks included -views overlooking the marina were beautiful -the dessert options were amazing -reception staff were super helpful and regularly booked us taxis. We also had to check out at 12 but the transfer wasn't picking us up until half 7, they allowed us to keep our bands and use all facilities, including a shower and luggage storage. -relatively close to most things if you enjoy walking, cala d'or about 20 minutes, spar shop about 5 minutes and large supermarket about 10 minutes -snack bar is one of the best I've seen at an all inclusive hotel, all cooked fresh and included burgers, hot dogs, salads, pastries and jalapeño poppers which we loved! -air con and tv in room made our nights comfortable and made it easy to relax on an evening before bed Cons: -although I was aware of the salt water shower I didn't realise how much it would actually affect my hair when washing -food served at lunch and dinner was so salty and the majority of the time the food was cold even when getting there as soon as it started -some staff were rude and appeared to not want to be there. There were also certain staff that made it evident they preferred the French and German guests over English guests which could feel uncomfortable at times. -hotel rooms were never mopped so if you wear white socks prepare for them to be filthy -being located in the marina everything was very expensive and so the majority of the time we had to walk into cala d'or if we wanted to have a drink or food outside the hotel -the entertainment was not the best, the best night was karaoke but it seemed to go downhill from there. Overall it wasn't a bad stay but I don't think I will return to this hotel. However, cala d'or is lovely.