Guest User
August 6, 2023
We booked about 6 months in advance, still paying 130 euros per day for a double room in high season (first week of August). This price would have been justified in the face of good quality services, adequate for the 3 stars of the hotel, which we did not benefit from. Below are some criticisms: 1. We found the room to have a low level of cleanliness. In particular, sand at the edges of the room and cobwebs in high places. 2. Our room was the only one without a covered balcony. So when it rained the clothes we left out to dry got wet. 3. Cleaning and changing of sheets are provided every 7 days, in my opinion too little for a 3 star hotel. I could have understood it if it had been a lower-ranking structure. 4. The receptionist present in the evening hours (speaks in English with a German accent) proved to be arrogant and not very attentive. As soon as I got to my questions he responded hastily as if he were bored. Subsequently one evening when I asked him for an extra pillow he responded with a highly unlikely excuse, namely that he didn't have the keys to the linen room and that it was only known to the receptionist. I don't think he really didn't have the keys and to get a pillow he would have had to be gone for a maximum of 5 minutes. In those 5 minutes he could have left a sign and in any case I would have helped him man the station. 5. The queen-size bed is inadequate. 6. The air conditioning works poorly. The temperature cannot be set above 24 degrees and the ventilation level cannot be controlled. On the positive side, the breakfast (to be paid separately 10 euros) which is very rich and of good quality (milk, coffee, cappuccino, cereals, desserts, various types of bread, jams, eggs, cheeses, cold cuts, fresh fruit yogurt, juices and much more) and the location (in the center of Cala d'Or in a quiet street. To conclude, I also advise against Cala d'Or which is too touristy (mostly a destination for English and Germans) and not very authentic compared to other areas of the northern area of the island.
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