Alua Suites Las Rocas

The property's standout features include a delicious breakfast, friendly and professional staff, and convenient location near amenities and attractions. Guests also appreciated the spacious rooms and comfortable beds.

A lovely situated hotel with a few good things about it, as there should be, and a few poor things which need to be improved. Reception was ok, not brilliant but acceptable. On our arrival we were booked in ok, not efficiently, but as I say ok. We were sent on our way to our 1 bedroom suite with sea view room . There was just a view of a wall when sitting on the balcony at eye level. Most of the rooms in the hotel had a lovely view with rails on the balcony out to see, lovely uninterupted views..........sadly ours had a solid concrete wall higher than eye view whilst seated on the chairs. ( see photos attached below ). Unacceptable. You go to sit on your balcony when you have paid for a sea view to be able to see the sea, not a white washed wall. We think we have been duped totally. Terrible. We went immediately back to reception to inform them of our disdain. The response was , " We are full and may have a room as you have paid for available tomorrow. I will ask the manager about this and get back to you ".....there was no other communication on the matter. Unacceptable. Anyway, we knew this would be the case and just got on with our unpacking and holiday. So, the room/suite was ok, spacious and ample drawer space and a couple of wardrobes, good bathroom and large lounge which was ok, not very well designed but no comfy chair. A small desk chair and a poor lounge settee which was actually in need of a clean. Not brilliant. It needs to be said that the cleaners done a good job, but we had to ask both times the loo roll was almost gone, to have it replaced when we seen the cleaners outside in the complex. Poor that they did not replenish when required. One of the most important things that needs to be mentioned is that the hotel has no lifts. I could not see any information on this whilst booking with the tour operator. Terrible. Be aware there are a few flights of stairs to navigate on the floors above ground level. All inclusive was the package we chose. Some great drinks on offer some terrible. Draught San Miguel, you cannot get much better, Pina coladas disgusting and almost undrinkable......white wine ok......sparkly wine ok ( but never cold enough and we had to ask for ice every time )....so a mixed bag there...but a great method is that you get a token for 1 euro ( refundable after your stay ) to retain a plastic glass throughout your stay here. All you do is give it to the bar staff when you order your drink, they take it off you and give you your drink. You always return the plastic glass to the bar saving on any mess or waste plastic then re order you next drink. A great idea and one that every hotel should consider. The only bad thing, which is actually really frustrating is that when you have finished your last drink, you have to wait behind everyone else in front of you to ask for your tokens back when all you want to do when you have finished your last drink is leave......so , if there are 5 people in front of you and you need to

I stayed here with my husband and 17 year old son and we have stayed all inclusive, we have had an excellent experience. The staff are all friendly, the entertainments team work very hard and do a fantastic job. The poolside is kept immaculate and this is mainly down to the cups policy. When you arrive you give a deposit of 1 euro, for which you are given a token, at the bar you exchanged the token for a cup. Every time you got a drink you took your cup back were given a fresh cup for you next drink. At the end of the day you could exchange your cups for tokens (on an evening you don't need them, you are given glasses). There are 3 pools, we never had a single issue with getting sun beds. Plenty of activities through out the day around the main pool, games to join in and even cocktail demonstrations which I really enjoyed. The main pool also has spectacular views over the ocean, it's particularly lovely to wake up to catch the sunrise on the rocks. The main bar and entertainments area are adjacent to this pool too. The adult pool is very quiet, personally we found this pool a little too quiet, but I can see how it's perfect for those who enjoy reading on a sun lounger etc, without distractions. The third pool is across the road from the main part of the hotel. Again it has a bar but it doesn't serve spirits. The suites are excellent, small kitchenette, and dining table, sofa that pulls out to a comfortable double bed. Plenty of storage and wardrobe space for clothes, although there wasn't that many hangers. The bathrooms are small but clean, although there was no shelf for shampoo and body wash etc in the shower and that didn't seem well thought out. The main bedroom consisted of 2 single beds pushed together. The downsides of this hotel (I must say none of these are enough to stop me coming here again) 1. The beds were too soft and towards the end of the two days this did cause me quite a lot of pain. They sank in the middle and didn't have any real support. 2. The Food is very good for those who eat meat, but I'm vegetarian and my options were incredibly hit and miss. 3. Our bedding wasn't changed during our 10 day stay. We had to ask eventually. 4. The cleaners came at very random times of day, on one occasion they turned up at 6pm, just as we were coming back from the pool and wanting to jump in the shower and relax before dinner. Another time they turned up at 9am as we were trying to get ready to go to the pool. 5. We have stayed in Cala D'or before and I prefer to be the opposite side of the marina, closer to the main bars and shops. Over all though I can't really fault this holiday, and can only say a massive thank you to the whole Alua Suites Las Rocas team, who have massively contributed to a really wonderful holiday!