Sea Diamond Boutique Hotel & Spa

The overall service is good, except the waiters in the restaurant would never provide for the things u ask, e.g tomato sauce, ice, an additional plate,etc. For the half board, the restaurant will change the menu everyday n u can choose 1 starter, 1 main course , 1 dessert amongst the 2 or 3 choices. The room is very spacious n clean, comfy bed but the layout is no good. It is strange to have the bed in the middle of the room with the bath tub, wash basin n toilet surrounding the bed. But the cpu value is high compared with lots of other hotels in Mauritius. The room with jacuzzi is recommended

We had a 2 night stay. Pros: • stunning hotel, cool interior spaces • clean • Meticulously groomed gardens • great sea views from dining spaces • delicious food • quiet, relaxing • luxurious feel • comfy sun beds • some of the staff were very sweet - we had a great interesting conversation with the man who checked us out, the luggage guy was very sweet & attentive, the manager who we asked for more water was very apologetic & such a kind man, one of the quieter waitresses was so smiley & kind • bedroom decorated for our anniversary Cons: • room was nice but cramped, there was barely enough space to keep 2 suitcases open and there were no hangers in the wardrobe • ran out of decaf coffee • sea was cloudy & silty, we visited all beautiful beaches while in Mauritius & were surprised by this. This isn’t the hotel for you if you like to actually go in the sea. • although letting them know in advance, they didn’t remember about one of us being gluten free upon arrival & at restaurant had to tell them again. They went to find out what I could have while another staff member came over and asked the same questions. Felt like they weren’t prepared for me. • no gf labelling on anything in the breakfast buffet was a bit disappointing, I would have asked whether I could eat some of the cereals but the staff were too stretched • no where to fill up water yourself, you get a glass bottle when they make the room & in the evening but it’s not enough between 2 for the day • no bin in room, we aren’t the kind of people to feel comfortable with someone having to hand pick our rubbish and not having one made the room feel messy. Wasn’t amended after asking for one. • there were a lot of ants right outside our door that kept making their way into the room. • restaurant staff were obviously overstretched and so usually took a while to get someone’s attention • quite a few times we heard restaurant staff being told when they were doing things wrong. This was pretty noticeable and we felt awkward for them. • we booked with a staff member in the spa to use the sauna a few hours later that same day. We turned up and there was no staff around, we waited a while but no one turned up so we took ourselves into the sauna thinking we were supposed to just go in ourselves. It took us a while to figure out how to use the sauna. We got out and opened the outside door, the spa staff member said something along the lines of that there were guests waiting to use the sauna in a kind of passive aggressive / irritated tone. This really upset me, I felt overlooked and it was like we weren’t supposed to be there. I don’t know why those guests were to have the sauna prepared for them but there was nobody there to help us when we needed it. • we were told when checking in that there would be a room for us to shower, get changed and put our things in our suitcase on our last day after checking out as our flight was not till the evening. I double checked this later on and th