Only1shonathom
February 4, 2025
Very clean hotel, my booking said to pay at hotel, which I had no problem with, I came to the hotel at around 7.30pm. They were celebrating Chinese New Year and didn’t inform me of the activities going on, I only say this because I wanted to see the activities and had to inquire instead. I upgraded my stay to - Full-board. I then went to my room, which was beautiful, I settled in the the night. However at 2.00am, I woke to a horrible smell. I was confused maybe it was the bathroom, so I closed the door, the smell was still strong, later the hotel changed my room. This was great, no stress, I fell sick due to eating for from another resort and this hotel arranged a doctor for me. I was very grateful. As I was checking out all of these fees start popping u, which shouldn’t be the case because everything is paid for, well no, they said they made a mistake and didn’t take enough money. Errr 😒 ok. Then they said my full board didn’t cover everything. When it’s supposed to, that’s why you get full board. Disappointed with check out and check in. Please do better/