TownePlace Suites San Jose Campbell

If I could give 0 stars to this place I would. Our room reeked of bleach, there were random toys left behind by other guests that we found under our couch. The night we checked in we saw vomit on a door, still there the next morning. When I asked for pillows the rep at the front desk asked for us to come down and get it ourselves cause they were so understaffed. TWO lights went out, one lightbulb literally came out of the light socket when we tried to adjust it. We didn’t even bother to call the main desk. DO NOT STAY HERE, TAKE YOUR BUSINESS ELSEWHERE! When I called Marriot to ask about a refund or any type of compensation for this HORRIBLE stay they said “yeah we can give you points”. First and LAST time I’ll ever stay at a Marriot-bottom-of-the-barrel hotel!

I am writing to express my profound disappointment and concern regarding the treatment my partner and I received during my stay at Town Suite San Jose Campbell. The series of events that unfolded were not only distressing but also completely unwarranted. Initially, I was accused of not being on a personal vacation, which was a baseless and offensive allegation. Following this, I was further accused of possessing a fraudulent explorer rate form. These accusations were particularly shocking, considering my family’s long-standing relationship with Marriott, as both my grandmother and aunt have been employees for over 20 years. The manner in which the staff Akta (Front Desk associate) , Hema Vasanji (General Manager) , Vicky (Operational Manager ), approached these accusations was highly unprofessional. I was confronted with a rude and aggressive attitude, culminating in them banging on my door and demanding that I check out immediately due to supposedly exceeding the hotel’s stay policy. Such an approach was not only unnecessary but also created a highly distressing situation. Upon requesting to see the hotel’s policy regarding the duration of stay, I was presented with a document hastily prepared in a Word file. This lack of preparedness and the informal nature of the document raised serious doubts about its authenticity and further demonstrated a lack of professionalism on the part of your staff. Had this policy been clearly communicated and established, I would have been more than willing to comply with it. A simple, polite conversation would have sufficed to clarify any misunderstandings. Instead, the staff chose to engage in confrontational and rude behavior, coupled with poor communication and misinformation. This not only escalated the situation but also left a lasting negative impression.

We reserved this hotel through **********, as we do regularly, the first night, the room was unbearable! So hot just live an oven, we try to open the windows, we try to fix the air condition that ir wasn’t working, we end up sleeping with the door open in the room, in the morning we complained to the front desk, the lady promised to move our stuff to a room with a working air conditioning, we went to urgent care for my husband, who was feeling sick after a terrible night. We came back and they didn’t changed the room, offered a portable air condition, they told us they didn’t have a room for us. We leave the hotel at 4 am! Rushing to find a doctor for my husband, he was feeling sick again, the noise for two air condition plus the heat was to much!!! We paid $368 for two horrible nights

We stayed 2 nights. We had maintenance in 3 times. The living room furniture was horrible. The TV screens were the smallest I have ever seen in a hotel. The bathroom floor was dirty with black in the corners. Check-in was a mess, they couldn’t find a room that didn’t have something wrong. All in all it was a sad experience.

I would not recommend staying here. I had to move rooms at 4:00 am due to a leak in the roof. I was told they would provide points to make up for it but that never occurred after numerous calls. The hotel felt run down and there isn’t any customer service. During the leaking incident I had to call numerous times before anyone picked up the phone.