Sunset Beach Resort

Our first stay in Candolim, in fact in India. We had a first floor room which I struggled with as I had had a fall the week before arrival. I never complained but reception saw my struggle and offered us a ground floor room next to the pool, for which I was very grateful for, thank you. I did not leave the hotel for the first 2 weeks. We ate the majority of our 4 week stay in The Bistro, which was enjoyed. The staff were very hard working and polite. The hotel was small but was great as everyone, staff included got to know each other.

We booked to stay here for 2 weeks after previously staying at the Whispering Palms over the road. On arrival we weren't greeted particularly warmly when we arrived like you usually are when checking into a hotel. They took our passports and asked if we wanted to pay for the safe in our room(seriously? we haven't had to pay for a safe anywhere for years). We were shown to our room and it was clean and a good size although very dated. After unpacking we realised our toilet was broken and wouldnt flush or fill with water. We reported it to reception as we went out for a few hours and asked them to fix it. On our return we were told they would fix it tomorrow and gave us a key to another rook to use their toilet if we needed to go! After i contacted Tui we were offered another room but it was in a grotty position overlooking the kitchen and bistro so we decided to stay where we were and hope they could fix the toilet the following day. 2 members of staff did come up to our room and got down on their hands and knees to try and fix the problem, but couldnt. The following morning, the same 2 men served us our breakfast, in the same clothes they had tried to fix our toilet in. This is not ok at all and as a result, we didnt eat the complimentary breakfast for the rest of our holiday. Nearly everyone in the hotel suffered sickness and diarrhea while we there and maybe it is coincidence or maybe it was down to poor hygiene and cleanliness at the hotel. The hotel itself is in the perfect location and is a 5 minute walk to the beach and to the main road with all its bars and restaurants. The pool is tiny and ok to cool off in but all the people who have rooms round the pool commandeer the few sunloungers that are there making it almost impossible to spend a day at the pool. We had already booked with Tui to stay at this hotel again next year but found a much better hotel for a lot less money while we were there so we have cancelled and gone independently instead.