Grand Hotel Paestum

The physical layout of the hotel is beautiful, however this hotel is geared towards weddings and not tourists. The people at the front desk were almost to the point of being rude with the exception of a young woman who was trying to learn English, she was wonderful. We tried to make dinner reservations and were told they were already full. Then the "manager" came over and said, "We do not do room service!" We never asked about room service. When I went down to see if the restaurant was really sold out, I saw approx 20 people eating. When I went back to the desk to ask where there is to eat in the vicinity, we were referred to a 5 star restaurant which is not what we were looking for. Our A/C went out. After 6 hours and 3 trips to the reception desk, someone finally came to out room to fix it.

Very disappointed. Booked 4 nights after checking on line that everything was still open. We arrived by train and everything looked okay. The first room we were taken to would not unlock after several minutes and feeling rather nervous we were given another room. We then headed to the pool as the weather was nice the pool water fountains weren't working and it did not look very well maintained but we ventured in. Pool bar was closed as was the hotel bar. We then discovered that the restaurant was also closed. Nowhere on the hotels website did it give this information, we had no transport so did the 30 minute walk to the nearest restaurant. Next day after been woken early by yapping dog the weather wasn't good, looked at the indoor pool but again not fully working or maintained and not heated. I complained to reception about the lack of facilities available if we spent time in the hotel, ie no lunch or dinner available and was told they could do some toast at lunch time if I requested it at reception. We took the free bikes out instead and that was the only good thing about this hotel. We had booked 4 nights, something I would not have done if I had known the restaurant was closed. I asked to check out early because of the lack of facilities available to us and was informed it was hotel policy not to refund the un used nights. I understand this in certain circumstances but they did not provide us with the facilities they were advertising. They also advise no pets but that didn't apply to the managers yapping dog that woke us at 7am each morning. We checked out after 2 nights and no they did not refund us for the u used nights. Make sure before you book this hotel everything is open. If not you definitely need a car. I would not recommend this hotel.