Mandela Rhodes Place

Check in process was tedious. Extra payment for parking, WiFi, towels, bedding, toilet rolls. No soap, shampoo, conditioner provided. Toilet roll holder was broken. Only 1 fork provided, housekeeping fixed after I complained. No bin, tissue / kleenex provided in bedroom. Checkout was easy. Location was excellent in the city centre and the view of Table Mountain was fantastic. Also had central air-conditioning which was a must.

The apartment was well appointed. The refund of my deposit though is severely lacking. I was advised that the refund would be actioned upon check-out. Check happened on 02 June 2024, however the office was closed so no refund took place. Upon enquiring - I was then advised the following: "I have send all information to the accounts department. I will follow up as they should have processed it yesterday. The refund is done the same way payment was received and should been reversed on the paygate link. It will reflect between 7-14 working days." I still do not have confirmation that the refund was indeed processed.

I have never had such a bad experience from beginning to end during our stay on 24/2/2024. Hairdryer not working. Was bombarded with emails and messages in the days leading up to our stay - OVER COMMUNICATING is not on. When trying to pay the parking, wifi and breakage fee, they ask for a booking reference. My reference number doesn't work so I couldn't pay. When arriving at the hotel the host then tells me I have to use my name but it says REFERENCE NUMBER????? When leaving on the Sunday I asked the host 3 times if the parking ticket would work. He said yes...guess what........ When we got to the boom, we were told to pay R60. We refused. After holding up about 4 cars behind us we were eventually let out. I had paid the R75 online which I had to pay to get the room key. Wifi not working properly. Glass ceiling in the foyer was dripping water. Only a few cones and danger tape visible and not around the entire puddle on the floor. Guests were walking through the water and it could have caused serious injury. Half a roll of toilet paper in each of the toilets in our rooms. Had to ask the host to bring toilet rolls. I would have thought this would have been put in when the room was cleaned after the previous visitors left? Regarding the breakage fee repayment. I had to query it today. I have just been told it was paid on Sunday 25 February. I have just checked my account and there is nothing reflecting there. I would have received a sms notification from my bank - which I didn't. As at 4 March I still haven't had feedback or received my refund. I keep having to ask for an update. I will never book accommodation there again or recommend this facility to anyone.