Legoland Castle Hotel

My kids really enjoyed our trip and stay at Legoland Castle

We planned this trip to celebrate our child’s birthday and Christmas. When we arrived, we were so excited with the room. The hotel and rooms are so fun to look at! The hotel is really made for children, as it should be. The food and entertainment at the Castle hotel restaurant were great. We had ordered a birthday celebration package for our son and it had been in the room when we arrived. He was very excited, especially about the 3 birthday mini figures that he received. Our other son purchased 2 mini figures for himself. The next morning my family headed into the park, and I stayed behind to tidy up the room and get ready. When we returned, we immediately noticed that the mini figures were missing. I had left them on the little package they came in, on top of the refrigerator, next to the coffee maker. The package was still there. We looked everywhere in that room. I went downstairs to speak to someone. I did not accuse any employees, I suggested perhaps someone was able to get into our room or maybe someone walked past as it was being cleaned and saw them. I was told that the manager would review the security footage and let us know how we would be compensated. I received a text from them later on telling me that their findings were inconclusive, and if we sent a picture of the receipt for the 2 mini figures my son purchased, we would receive a credit and could charge another purchase to the room. When I asked about the birthday mini figures, I was told that those could not be replaced. That was the part that was upsetting. We paid for the birthday package and somehow items in our room went missing while we were in the park. To be told that they would not replace the birthday figures may not be a big deal, especially with everything going on in the world today, but it is the principle. I asked if I could purchase some, and was told that we could go and create our own mini figures for purchase. My husband and sons went down to the hotel gift shop and spoke to the gift shop manager there. He was much more helpful and provided a replacement package of the birthday mini figures. We didn’t even use the credit that was supposedly applied to the room to purchase the other 2 replacements. My family went back into the park and I remained in the room, because at this point I did not feel comfortable leaving it unattended. My family wanted to leave home after the park closed because of the experience, but we stayed because everything was paid for and I wasn’t going to lose out on more. The trip would have been wonderful, had this incident not occurred. Sadly we aren’t sure if we will return, and if we do, we will definitely stay at another hotel. On another note- When staying at this hotel, keep in mind, there are a lot of children, it’s loud, and you won’t get much quiet time. The walls are thin and you can hear everything going on outside your room. If you don’t want to deal with that, consider going when kiddos are back in school. I would also lock a

Customer service is top notch, convenience to the park, hotel amenities are all well thought through. Decoration, ambiance, children-sized bathrooms, buffet lines are all seamless. This place is magical and great value. It's not cheap, but the value is there and we will definitely return! Daily room service includes complimentary water, juice boxes, new Lego toys... on top of the expected cleaning. Legoland hotel is right next to the Legoland park and the Castle Hotel. Guests have access to the Castle Hotel- laundry (no charge!), outdoor playground, large screen movie. Early access to the park was one of our favorite perks. I love that I could text the Concierge (service wizard) for anything- literally anything! From room cleaning, park hour inquiry, maintenance, billing... there's a live person to answer all my questions within minutes. I liked the good treatment received by Jorge Ignacio with my children when I did not find Mr. Gold he gave my son a minifigure, then he told us that if we needed something in particular and I asked him for a couple of towels and he very kindly brought them to us, good job on his part. Parking is $35/ day. If you do not have a car, make sure to check your bill. They automatically charged us the last 2 times we were here without a car. Buffet has a wide variety of choices but it's just typical American food. After staying there for 4 nights, it's the same menu and it does get boring. Breakfast is complimentary, dinner buffet is ad-on, but for a very reasonable price if pre-pay. There's a small arcade, half of the machines were out of order, games and prizes were very limited, not recommended. Overall, this hotel and park is suitable for the whole family, very safe and pleasant experience.

When we arrived valet greeted us and took our person belongings and we went ahead and checked in. The rooms were amazing !! The beds were very comfortable. The room had a keurig and as a parent of 3, you know how much this is appreciated !! The bathroom was great. We went for our daughter’s 5th birthday and she had a blast !! She did not want to leave, she said she wanted it to be “her new home” there was a restaurant inside and the curry was so good! They have a variety on the menu for lunch and dinner :) I do wish their kids hamburgers came with some lettuce and tomato. But over all food, hospitality, and service was great! Oh and complimentary breakfast was awesome!! There’s also a pool . The convenience that it is right next to Lego land was a plus !! Everyone there had great hospitality and were kind and helpful. We are definitely coming again and bringing our family along!

We had an amazing time at the Legoland Castle. One of our best hotel experiences and definitely worth it! I would go back just to experience the hotel and all the activities and amenities without the kids! LOL The staff made it seem less and worry free. I would definitely add on the dinners in advance next time! It was so easy with the kids to go downstairs and let everyone choose their own food. We had a king bed with the kids bunk beds and I thought the King bed was a little high for me but I am short. LOL The only other thing I could say needed improving was the gift shop to have a little better variety. But that is because we wanted to grab some things we saw inside the big store and since it was out check out day we could not get back into the park. It would have been nice to have some of the 9.99 price point options in the hotel store.