Carolina Hotels with Airport pickup service

The front desk service is very warm and thoughtful, but the hotel is too old, the facilities are very general, and it feels a bit overpriced. The lobby is nice, but the room doesn't have the feel of an upscale hotel at all. It takes a long time for room service to deliver things at night.

Checked in Friday and was greeted at the front desk by Maribel! She gave our entire party great customer service throughout the entire stay along with Pedro. They stay with Embassy Suites exceeded our expectations. Looking forward to returning Summer 2021!

When I came to Puerto Rico, I really didn't want to leave. The Courtyard Hotel was very good! The sea view room is great! There is also a casino in the hotel! Just drink and have fun! I have already thought about it and will stay here next time.

Convenient location to the airport. We were unfamiliar with the area and we were arriving late at night. Walkable to eats late at night and lively music to get our vacation started. Room was good, pretty lobby but there was a unfavorable smell that was a big turnoff the minute you walked in the door. Overall not a bad experience except for the smell which is reflected under cleanliness in our rating.

The location of the hotel is good, just near the international airport, which is more convenient. But the hotel service is very general, and I am particularly dissatisfied: 1. We booked three superior rooms with a view for six nights, but only two rooms were fulfilled. One room defaulted to a small low-rise ordinary room. After many negotiations, the contract was barely fulfilled until the fourth day. 2. The hotel is very dishonest and added 78 yuan for other people’s meals to our bill. After we found out, the receptionist's attitude was extremely bad. After consulting with the restaurant manager, he admitted that there was a mistake in his work and refunded us 78 yuan. U.S. dollars, but not even an apology. This is disappointing because of the loss of intercontinental standards!

The hotel is located by the sea, the beach is very good, the coconut trees are dazzling, and the scenery is pleasant. Although the rooms are not large, they are well-equipped, and some are available. Because I was flying, I didn't book breakfast, it was very close to the airport and it took 8 minutes to reach Uber.

Todo Excelente Pero La Habitación De Nosotros Tenía Un Pequeño Hueco En La Pared..😕

Everything was lovely. The room was clean, check in/out was easy. It was unfortunate that we couldn’t access the outside area on the 6th floor, my kiddos were too short to look out the window, and it would have been much more fun to experience outside. It may be a separate entity but the prices at the restaurant are outrageous, and the 2.5 star rating is enough to make anyone run away if they can.

Clean hotel. The staff are all very friendly and hospitable. Great location, a few blocks to the beach. Lots of souvenir shops and restaurants within walking distance. 2-3 blocks to the beach. Breakfast was great, the pool was great. No complaints with my stay.

Long time to communicate with customer services but good service